On a whim, I wanted to ensure you are trying to connect to 2.4Ghz WiFi as 5Ghz isn’t supported.
Yes, my wifi connection is 2.4GHz, and I noticed the QC doesn’t detect my other 5Ghz connection.
I have seen the issue with non-standard characters within your SSID resulting in connectivity issues as well.
My SSID doesn’t have any special chars. My password does, though, and I’m surprised that this is an issue with the QC.
Lastly, you could test by quickly setting up a ‘guest’ 2.4Ghz WiFi access to test with the QC, then you wouldn’t have to impact your families devices.
Great suggestion! I had not thought about this option and was trying to find the least problematic way to create a new SSID and passphrase. I’m on dd-wrt firmware for my router which has a convoluted way to do this (create a virtual AP, etc), but I bungled my way through it, created a new connection and password with no special chars, and … voila, it worked! I was able to link to my Cloud Cortex account, backup/restore my presets, etc. The only thing I haven’t been able to test is updating to new firmware since I have 2.1.1 already. Seems good so far, though I think NDSP needs to figure out that quirk with special chars in passwords - that does not come across as an issue that should arise at all!