Unable to save presets after updating to new OS

Quad Cortex
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1

I have updated my quad to the newest firmware and it went smoothly.

I then noticed that I no longer have the ability to save my downloaded presets. Anytime I try to save a preset I have downloaded my quad throws an error and resets. Looking for any assistance. Thanks

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2

Same issue here. Anytime I load a cloud preset and try changing a parameter on any block, then save it to my presets, I get an error and the QC reboots.

Any luck or have you contacted support?

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3

I have reached out to support. They asked me about power supply and for a video recreating it.
Waiting on a reply now.

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4

Cool, I’ll watch for a fix if one comes. Feels like it’ll need an update, hopefully not a hardware issue.

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5

Yea. It def feels like an update kinda fix. Not sure where the hardware would be going wrong with this

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7

I have a similar problem on mine, it doesn’t occur with presets with original QC firmware 3.2. 0 devices, it’s when I use and/or download from Cloud Cortex Presets that has Archetype devices, especially the most unstable ones are the Gojira, not only can I not save them but the unit reboots. I’ve already sent an email to Support. In the meantime everything is working fine except for this situation

8

Same here. Everything else is flawless. Let us know if you get a fix before us

9

Want to throw my number in there, same. I try to save anything from Downloads, crash and restart every single time. Boo

10

are you all on 3.2.1 (since the very recent bugfix update that followed 3.2.0)?

11

I am. It was happening on 3.2.0 as well though. I never noticed it before that.

12

The update appears to have solved my issue at this time. I hope it gets fixed for you folks!

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13

Even after a factory reset, still happens. If I try to save literally anything, it won’t and crashes the QC and it reboots. Every single time.

14

When’s the last time you updated ? I haven’t had this issue for a longggggg time.

15

I’m wondering if you have a corrupt memory card? I would definitely email support@neuraldsp.com so they can log and hopefully resolve your issue as it seems to be a rare occurrence.