QC bug - sound gone after changing scene or activating stomp pedal (hybrid)

Yesterday i encountered a problem with my quad cortex that makes the unit unreliable for a live gig and i’m wondering if some of you recognize the issue.

3 days ago i updated to 3.0.0. At home everything was fine and the new features are awesome. but yesterday i had band rehearsal and my unit had sound issues multiple times after changing scenes or activating a pedal in stomp mode (i use hybrid mode: top 4 scenes and bottom 4 stomp).

Sometimes when pressing a button the sound seems to fade away for a split second, like the unit cant proccess the change quick enough (altouh CPU is at max 51% in this patch). After this the sound returns again, but also sometimes the sound is completely gone after pressing a button. I cant really tell what is the trigger for this. when the sound is gone, i look at the output levels and they still show that there must be an output (i use output 1&2 to a mixer). But there is no sound coming from my unit. Everything else is still functioning. The mixer doesnt receive any input and the cables are fine. The only fix is to reboot my unit and everything is fine again until the same thing happens when pressing a button. I’d say it happens 5% of the time when I press one. Changing patches does not solve the issue, the sound for every patch is gone after this bug happens. it occurs in differtent patches.

Did anyone encounter the same issue?
I hope there will be a fix for this.

Hey!

Sorry to hear you’re having trouble here, please email support@neuraldsp.com - the support team will be able to advise!

Thanks!