No response from support

I wrote support weeks ago without receiving a reply. I found a post on this forum saying writing an email to network@neuraldsp.com might help, but still no reply.

My Quad Cortex has stopped working and the warranty expires in a few weeks, so I would like to get some help before that happens.

Any tips on how to actually get support from support?

DM your contact details and I will forward directly to support. Also ensure emails aren’t going to your SPAM folders etc. Thanks!

They answered me within 24 hrs. Hope you get it resolved.