No access to factory captures after update 1.0.2 + Factory reset Error

Quad Cortex Bug Reports
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1

CorOS Version: 1.0.2

Describe your issue:
Can choose the directory Factory Capture 1+2
Can see the presets
Nothing happens after pressing a preset

Than I tried a Factory reset.
Now I#m unable to Log in Invalid credentials (3202)

Steps to reproduce your issue:

  1. Go to directory
  2. Go to Factory Captures
  3. Press a Preset in the right row → Nothing

Please help.

2

Hey @DonTom. Factory captures have to be loaded as blocks, and not presets. Try adding one as a new device to the grid instead and check if the problem persists.

Regarding the second issue, do you still have problems trying to log in?

3

Thanks Gonzalo,

I’m still not able to log in → error 3202

Regarding Factory captures → Thanks solved

4

@DonTom - could it be that Wifi settings are lost ?

5

@DonTom That error message should only appear when you use the wrong credentials. Please try resetting your password: Reset password - Neural DSP

If it doesn’t work, send us a report from your unit (Settings > Contact us > Send report) and let me know your QC serial number through PM so we can identify your report.

Thanks!

6

Thanks a lot guys.
Magic :man_shrugging:t2: After a few tries it worked.
Installed backup. Everything’s fine :ok_hand:t4:

1 Like
7

I’m having the same issue w/ no access to the captures… nothing happens… whats the fix? thanks!

8

See Gonzalos comment: Factory captures have to be loaded as blocks, and not presets. Try adding one as a new device to the grid instead and check if the problem persists.

A little tricky to understand how it works, not illogical, but not completely solved in terms of software

9

Hi @DonTom I liked your Henriksen capture a lot. Not sure if you saw my PM message to you. Was wondering if you had a capture with a brighter sound for the same.

10

thanks noel got PM