Yes credit where it’s due. They have taken care of my issue faultlessly, and extremely promptly. At the end of the day it’s the support that counted when I need it. That shows to me that they are a good company, who are willing to stand by their customers to resolve issues, and to get you up and running again as quickly as they can. That is very valuable to know going forward, as it gives me great confidence in them to grow this machine and make it even better than it is already. For me this has been a very refreshing experience and I can’t thank them enough. My unit is performing perfectly again. It just maybe have been a bad batch of components. It happens. It’s no big deal. It got fixed and im happy again. The unit sounds and plays fantastic in every situation I have used it in. I’m a happy customer.
I wish I could say my experience was the same. My experience with customer service has been very poor. My unit continues to do this intermittently and despite several emails since March (including video examples of the problem), I’ve gotten everything but a return label. The latest two emails just resulted in them wanting me to update to the latest CorOS, despite the fact that the problem has persisted through several firmware updates. I have to update again and hope that it starts crackling again before they release yet another version of CorOS. Meanwhile I have a very expensive modeler that I can’t trust for important events.
First, I am sorry you are experiencing these issues and hope support can nail the resolution for you soon. If you aren’t on the latest firmware version, I would highly recommend to update ASAP. There are security and bug fixes (specifically that deal with intermittent crackling and related) that may help resolve your issue. If that doesn’t resolve things, then I would push for repair and escalate as needed.