My account has been unable to log in after the 3.0 update. I sent an email to the support team. After confirming with them that my account and password were correctly entered, I was able to log in to their website and APP smoothly. But I just can’t log in to my QC. Including using the mobile phone’s hotspot to connect, it still can’t connect. The support team also asked me for the QC serial number. After we negotiated several emails, the team did not reply to me. Waiting for a solution. I think there is a problem with their cloud. It should be fixed.
The cloud was upgraded recently but that shouldn’t impact you specifically. If you still don’t hear from support within a couple of days, DM with your contact details and I will be sure to forward directly to support. Lastly, this is a QC Feature Request category which is for others to vote on for new functionary.