Hello,
Since I bought the license to this plugin, I haven’t been able to use the settings at all. The tuner function works, but the Settings button on the bottom left is inoperable. Can you suggest a way to access this
important function? It was working on the trial version.
Thanks
Paul
Hi @pbrabant. Did the settings button disappear or it’s not responding? What operating system are you using?
By the way, both trial and full versions are exactly the same in terms of functionality. They use the same files.
Hi Gonzalo,
I see the button but it doesn’t respond. I am running Windows 10 64-bit. I also notice that there is no sizing available for the window. Whereas it use to offer a small/large option, it is not fixed to a specific size (this is fine, but mention it in case it serves as a clue).
What you say about the software makes sense, so I agree the licensing is likely not the issue.
Best,
Paul
Are you using High-DPI scaling? If that’s the case, try disabling it and check if the issue persists.
You could also try deleting the .settings file (Keep a backup of it) and then launch the application again. It should be located at: C:\Users\Your user profile\AppData\Roaming\Archetype Cory Wong
Hi Gonzalo,
I tried both approaches, but the problem persists. It’s quite limiting as I need to reduce the sampling rate to get a decent sound on my underpowered machine, and I can’t do this without accessing the settings. Am I the only one experiencing this?
Paul
Hey Paul,
That’s correct. We haven’t received anything similar so far. Please send us some screenshots to support@neuraldsp.com, as well as your system specs.
Thanks!
Will do. In the meantime, I installed to a different machine - Windows Surface 7 running Windows 10 on i5 chip, and I have the same result.
Best,
Paul
Here are a couple of photos. When the bottom bar was working, it wasn’t greyed out as you see in the photo.
I’ll send specs in my next message.
Paul
FWIW, I tried to reproduce op’s issue to no avail. That said, I’m running it under an account with admin privileges, so maybe try setting the .exe to run as administrator and see if that changes anything? Depending on how/where it is installed, it might be a privileges issue…
Unfortunately the problem is back. I’ve tried every setting, running as admin and nothing works. I had a breakthrough with the settings working yesterday, but after a reboot it reverted to the same issue. I downloaded a trial for another plugin to test that, and have the same issue there.
I am quite frustrated and would prefer to have a refund at his stage.
Paul
Shortly after writing this, I discovered the problem. When using the software in tablet mode, the settings button does not respond on the screen touch. It does work with the mouse pointer. That’s fine from my perspective as the various switches and dials do work in touch mode.
