Is there a way to capture logs etc from the Nano or Cortex Cloud appapp?
I experienced very loud, random digital noise bursts from my Nano Cortex while playing through it this morning. Each time it happened, the noise lasted for about 30 seconds, and did not stop even when switching presets on the 2 footswitches.
At one point I shut the unit off and on again, and experienced the same noise after some time. This has not happened before, and is very concerning since I use it live at my gigs. I’ve had this unit since mid-October 2024.
I recently did the latest firmware update on the Nano about a week ago, but haven’t really used the unit until today, so maybe the firmware update is related? The only other thing I did today was change the order of the 4 presets on the 2 footswitches, and maybe a couple eq/fx settings.
Update: I took the Nano to my gig last night and this digital noise or whatever it is happened about 6 times making the Nano basically un-usable. You know the dream all musician’s have where you’re at a gig and your gear doesn’t work? That was me last night. Embarrassing, to say the least.
Please let me know if I can send you some logs and or get an exchange for this, if need be. I can’t use this live if it’s going to cause these kind of problems.
Thanks!