Disengage from your account, reboot and try updating without connecting to your account. Once updated, sign back in and don’t forget to update Cortex Control as well!
Thanks i just tried that but nothing it is not possible it seems that it does not find updates ! Its so strange. I attach the screen that shows on the device !
It has been solved by neural dsp customer service ! If someone experiences this ! They have to contact them and by the serial number they can fix the issue !