QC Stereo Output 1/2 is not the same volume. Help please!

Quad Cortex
1

Hello,

I’ve been using my QC for a long time, but since I was mostly using it at home, I didn’t notice this issue much before. Recently, I realized that when I connect it in stereo, one channel is noticeably lower than the other.

I tried swapping the XLR cables, but the issue stays on the same channel, so it doesn’t seem to be a cable problem. The strange part is that the dB meters look identical on both channels, but the sound level is clearly not the same. To make it sound balanced, I have to pan about 30% to the right, which doesn’t feel like a proper or healthy solution.

I tested this in Studio One as well. When I pan hard left and right and mute the left channel, the right channel sounds like it’s heavily padded or attenuated, even though I can’t find any pad option enabled anywhere.

Has anyone experienced something similar with QC? Any idea what could cause one output channel to sound lower even though the meters show the same level? I’d appreciate any insight.

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2

is that the case with all presets?

Best to contact support@neuraldsp.com to get a ticket going in case it’s hardware-related and needs repair. They’ll probably run you thru a few tests and request a video of the issue

1 Like
3

I noticed the same thing, a few days ago, after installing the latest firmware. I discovered that the left output was set 6db higher than the right (sweep down from the top of the screen to open the I/O page). I may have inadvertently changed it before doing the update or it may be a glitch related to v3. 3.1. Anyway, easily remedied and it hasn’t changed back. Might be worth checking yours.