Poor sound Robotic Glitches NAno Cortex as an interface

I am having a huge problem when using Nano Cortex as an interface. When monitoring music from DAW or youTube to play along i am getting distorted sound and glitches on my headphones. I ve tried on mac and it is ok so I am assuming it is not Nano Cortex but Can’t set it up to work properly. i’ve installed driver and changed buffer size restarting PC etc.

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same situation here

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That hapenned to me aswell when I used an extention USB cord to plug my nano on my PC. Plugging it directly at the bottom of the PC solved the problem entirely for me.

try to use other type C USB cable. mine solve using other usb cable.

I’m having the same issue. I’ve already tried two different cables, I always plug it into the rear USB ports on my PC, in the 3.0 port, and I still keep getting robotic glitch sounds whenever I try to record. I’ve set the buffer size pretty high, but that doesn’t solve it either. It’s really frustrating.

My PC should be more than powerful enough to handle heavy programs, I’ve got a solid setup:

  • Motherboard: MACHINIST X99-RS9

  • CPU: Intel(R) Xeon(R) E5-2670 v3 (12 cores)

  • GPU: AMD Radeon RX 6750 XT (12GB)

  • NVMe Samsung 990 Pro 2TB with Heatsink

  • RAM: 32GB

It should run without any problems, but that’s not what’s happening.

I ran some tests and noticed the following. When using the Nano Cortex on a laptop via USB-C, everything works fine and there are no glitches during recording. On my desktop, however, with Steinberg Cubase Pro version 14.0.32, glitches occur during recording even after a complete clean reinstall using Revo Uninstaller. I also tested with other DAWs on the same desktop, including Avid Pro Tools 12 and Presonus Studio One, and the glitches did not appear there.

This suggests the issue may be related to compatibility between Cubase Pro 14.0.32 and the Nano Cortex, particularly on desktops without native USB-C connections. A firmware or driver update focused on improving compatibility with Steinberg Cubase Pro could potentially resolve the problem.