Is it possible to trade a plug in that is not Qc compatible at this point for one that is supported?

Community
1

I purchased the petrucci plug in but it appears that it may be awhile before it’s compatible just wondering if I could trade back for one that’s compliant,

2

Most likely not. Most plugin companies wont do refunds or exchanges whatsoever.

It’s really something you’d have to message Neural support about rather than this forum, which doesn’t really have Neural employees on it.

3

I believe they occasionally allowed that when PCOM first started to be implemented, but I’ve also heard that recent inquiries have been refused.
Worth a try though, drop them a message at Support@NeuralDSP.com

4

My marketing brain says they’ll grandfather everyone with a QC at least one PCOM to drive the market and hype machine of the possibilities with the new update.

1 Like
5

I did it. Just write them email and they changed plugin.

2 Likes
6

Didn’t they already do that?

7

I called support and they said no
.

8

Yes they already gave people a plugin

9

I thought you meant the free plugin. I was able to exchange one free plugin for another. But that happened during the week they were giving away the plugins.