I Cant upgrade QC1.40 Help!!!!!!!!!!!!!

I just Tapped“New updates are available"
but it just show "See Whats New”Button
when i tap See Whats New,it just have “Get it” Button
when i tapped “Get it” Button
Than nothings happen
so i cant upgrade
(Sorry for My bad English,i noly can speak simple english

my wifi connect is fine,and i just try factory reset but dose not work

@Gonzalo @dan help

Hi @x1324496124 and welcome to the community! Sorry you are having issues updating to the new CoreOS firmware v1.4.0. Please reach out directly to support@neuraldsp.com and they should be able to get you resolved quickly.