How could Rabea X be the only NDSP plugin I have technical issues with?

Support
1

Hi!
I have gone from dipping my toes to diving in when it comes to NDSP lately. I just bought a QC about a month ago (loving it), and I have purchased the Plini and Cory Wong plugins in the last few months (also a great time).

I’ve done the trials for at least nine NDSP plugins but the Rabea X one is the only one I’ve come into any issues with.

The symptom? Every time I click something within the window, the application loads / freezes for a few seconds I’ve optimized according to NDSPs recommendations and have even tried using my Quad Cortex instead of my Focusrite Scarlett. Maybe the weirdest part is that each time I click something, I notice my Wi-fi graph on the task manager spike? I had opened it to see if maybe CPU or RAM was maxing out or something, but no, only the wi-fi graph. I went back and checked with a a couple other NDSP plugins and none of those triggered the Wi-Fi at all.

I made sure that the dang application is installed on my hard drive, and not the cloud or whatever, and I updated iLok and have kept that running as I ran the application.

Any ideas as to what’s going on?

2

Have you tried deleting and reinstalling?
Otherwise, check with Support@neuraldsp.com if you haven’t yet

3

To give an update here, I worked with NDSP over the past few weeks when I had time to experiment, and two things worked: using an older, non- version of the plugin, and using the DAW version. As of a day or two ago they said they’d pass this info along to the dev team to see if they have any insights. Great customer service from these guys especially considering I hadn’t even bought the plugin – yet. Several bits of the Rabea plugin, especially the synth, are really tempting me to buy it now during the birthday sale here.

4

Just curious, what OS are you running and what model etc?