Ground loop noise when powered off - emitted via Out 1-2

CorOS Version: 1.3.2

Describe your issue:
When unit is powered off but connected using Outputs 1&2 I get a very loud buzz (ground loop) feeding whatever mixer or audio interface and I am forced to disconnect the cables to stop the signal. If the QC is in standby this does not occur ony when selecting power off - seems to be like an earth / signal leak rather than entirely muting the outs after powering down.

Steps to reproduce your issue:
Happens everytime I keep the unit connected and power down.

I expected this to happen:
When I power down and leave the QC connected I’d expect silence - no output or ground loop

I have tried the following things:
New XLR cables, Isolate Out 1 and 2 no change.

Make sure you contact support about this at support@neuraldsp.com

I agree to email support but have you also tried changing your signal grid output to multi, out 1/2 or out 3/4? Also when diagnosing, please disconnect everything (e.g. USB, sends/returns etc.) and just use XLR outs 1/2 etc.

I have had a similar issue since the very beginning. When first contacted, NDSP indicated that they had identified and would be providing a different power supply. No recent update on that…

I have been able to eliminate the noise that occurs when the unit is off (and when it is on) by connecting the USB port to something that is grounded. YMMV, but has worked for my unit.