Darkglass infinity 500 suite problems

I just recently bought the darkglass infinity 500 combo. Got it all set up on the suites app. All i can see are the factory presets and cant seem to get any of the artist or user presets to show up in the drop downs just blank. Im not sure if im just stupid or if there is a problem with the suite 5.3.2 app. Any thought?

The Darkglass Inifnity series was released after DG was purchased away from Doug, which is who tied them to NDSP (this is the NDSP forum). Please reach out to Darkglass support for help with this unit.