Hello, I am using the Quad Cortex and I’m experiencing some crackling noise during performances, the crack is very loud. It doesn’t happen consistently — I perform every night and it doesn’t occur continuously, only for about 5–10 minutes. Moreover, when I unplug the input cable, the crackling stops; when I plug it back in, it resumes. The crackling sound is similar to what’s heard in this video: https://youtube.com/shorts/axWqXc8nCKM?si=j4E8XPohPd2oSfaB
if it’s not digital clipping from the signal being too hot at some point in the gain stage, it’s probably a hardware issue like the user in the video states and will need to go in for repair/replacement.
Get in touch with Support@neuraldsp.com ASAP if you haven’t already. Or the dealer you purchased from
Definitely contact Neural support. They should help you with a repair or replacement
Dear Neural DSP Support Team,
Unfortunately, I don’t have any backup gear — the Quad Cortex is my only unit for live shows. Also, I currently don’t have the budget to send it away for repair or replacement.
Would it be possible for your team to assist me remotely or guide me step by step to troubleshoot this issue? I perform live every night, so your help would mean a lot to me.
Thank you very much for your time and support.
Best regards,
Vào Th 5, 9 thg 10, 2025 vào lúc 00:07 SelfTitledLP via Neural DSP <notifications@neuraldsp.discoursemail.com> đã viết:
This is a forum with mostly just normal users, not Neural support…..