Hope everyone is well!
I’ve had the QC for about a month and a bit, and for the life of me, I cannot get a decent tone from it. As soon as I plug my US Fender strat in, all factory tones sound thin, scratchy overdriven, like a hot DI box. I have tried multiple different guitars, every cable I have, different input gains, impedances. I cannot get any preset to sound even as good as guitar rig 5 when comparing.
Comparing tones using the QC as an interface, and going through my SSL2 as an interface, tones are identical. I have tried different I/O cables, the same.
I have tried capturing my amp, and it sounded awful. At every IN 1 and IN 2 level, the same result.
Neural DSP were initially responding to my emails trying to help me, they recommended that I tried different input gains, obviously I already did that, then they told me to set up a simple signal chain where I put the QC in between my guitar amp (mic was a SM57) and my audio interface, to see if the tone was changing here after putting my QC in the chain, it wasn’t. I recorded all results into logic at about -12 dbfs.
The problem arises when I plug my guitar into IN 1 of the QC, to begin the capture and creating a reference, the tone I hear is immediately scratchy overdriven and harsh…
The resulting capture sounds nothing like my amp either.
Neural support had since stopped replying, but after 10 days, and this morning replied with exactly what they told me to do on day, ‘have you tried changing the input gain…?’ - which is what even I did on day 1.
I am exasperated and dont know what to do, this thing is unusable.
I am amazed that neural can’t entertain the idea that this unit is faulty, I am beyond convinced that there is something wrong with the I/O on this unit, what I am hearing simply cannot be what everyone is raving about.
Any tips would be highly welcome.