No more plugins after factory reset and restore

Quad Cortex
1

I own, Plini-X, Gojira-x, and Nolly-x

Midi was not working, did a back up, factory reset, logged in with my account, restored the backup.

All my presets are in, midi is working great, except that it no longer will activate the plugins they all show “Plugin license not found”.

Tried:

  • reboots
  • unlinking / linking account
  • all the refreshes multiple times in all the possible places.
  • double checked that ilok had everything right … and still properly linked to my NDSP account.

After all that … still no go.

2

Welcome!

Reach out to support@neuraldsp.com and they will get you sorted quickly.

It appears you have done all the necessary troubleshooting so NDSP support would be the next step.

3

Thank you, the problem has been resolved the morning after. As it looks like the auth server for plugins was down.

2 Likes
4

Thanks for the update and glad you were able to resolve the issue!