It appears that NDSP has bitten off more than they can chew and WE (the unsatisfied purchasers) are paying the price. Granted, the QC is a great sounding device and I agree with those who say “you shouldn’t purchase based on things promised” but…we DID and are now regretting it. Along with the SLOW system updates, ridiculously slow “X” updates, lack of communication, complete disregard for the high-voted customer requests and more, we have NEW products being released that have their own issues. What I’m beginning to think is NDSP is a failing company who can no longer provide what they’ve promised for their premier product. I certainly hope that’s not true but the proof is…as they say…in the pudding. What do we do? What’s our recourse? Any thoughts? Moderators, any advice?
What do we do? Just play…
If you don’t like the product, or the way it sounds, then move to another platform - not directed at you, just a general statement. So much complaining and negativity happens within the community boards. QC is packed full of features, and very useful features and sounds. People get hung up on “I need xyz..” but sometimes that may only apply to 1% of the population that voices an opinion. So many others are using QC as it is with no issues or complaints (myself included) and a lot of which are probably not even members of this discussion board/community. Product development and management is very complex, and resources need to be used appropriately. Personally, if QC never got another update I am 100% happy with it the way it is. I play it, it sounds good, it works great for FOH, live, and recording situations, plenty of effects and routing options. No complaints, just playing.
I love how this forum always wants to put the onus on the customer who spent there good money, left there old platform to move to the QC who gave us promises of granger. I came from fractal because NDSP sold me with all there promises. No communications or VERY little and such slow updates. Total lack of respect fpr there customer base… sorry but not complaining just speaking the truth…
The life is getting harder in the world. Everything is getting more and more expensive.
So, the easiest thing to do is venting in one way or another. People don’t even realize the real reason for the frustration.
I personally, don’t think there is a better option FOR ME so I am happy with my Neural products.
I also own one other platform. I can not afford a quad yet but I will get it when I can.
I also like having a real amp on stage when I can get my backline list.
It is a lot easier to turn up an amp for me.
I wish everybody could be happy or I wish Neural could pump out weekly major updates.
It is just not possible and I understand that.
I love my Nano and I‘m lucky because I don‘t have the capture detail bug. I have tried many options and for me the Nano is the best and even beats the QC (for me), as I like to have some analoge pedals and a smaller footprint. I can update the effects myself, when I buy some pedals and a nice looper.
If the App is usable offline, the bug is fixed and the gap when switching presets is gone (hopefully this will be possible at some point) I‘m just very happy with it.
But I don‘t think it‘s that bad, that user voice their concerns and frustrations. If it is reasonable and not like „the end of the world or Neural is a bad company“, I think it‘s fine.
It‘s just that it‘s not critique, but often times too harsh in my opinion. Had a QC for years and it‘s a great product, imo. When comparing it to the Ampero and even ToneX it‘s better in my opinion. The stadium isn‘t out yet and does lack some important features in the beginning.
For all that is possible now and how good it all sounds, all the frustration seems a little over the top. It‘s all fantastic stuff and I think it‘s a good time for guitarists, no matter if you go fractal, line6, Tonbex or Neural.
You are, of course, entitled to your opinion and I DO appreciate you offering it. I’m glad you’re enjoying your QC, I love mine as well. My post wasn’t targeted at those who are happy with their QC, it’s a great sounding piece of gear. I just don’t understand WHY we have limitations on the “The most powerful floorboard amp modeler on the planet”. My frustrations (including my 3-year old request regarding midi enhancements) has fallen on def ears. NO reply AT ALL! I even spoke to a NDSP rep at NAMM about this and got a “we’ll see what we can do”. This request ISN’T a one-off, it’s the most requested fix in this forum.
I understand the QC is a complex device, the Fractals are as well but THEY communicate and update their products frequently and still produce new products! I get that Fractal has been in business quite a bit longer but feel that, at the rate they’re going and with SO many dissatisfied customers Neural might not be doing business for much longer…at least not in the modeler world.
I DO keep playing….despite the limitations!
I absolutely agree, the QC works great for me also. It’s pretty simple to make great sounds or adjust presets or scenes. About communication, I’ve send a email with question to Neural and received an answer within less than an hour. At that moment they wheren’t able to help me but promissed to investigate if in a new update there will be possibilities in that matter. I’ve asked if there’s a possibility to use the hybrid mode per preset instead how it is at this moment if you go over to the hybrid mode will be applied in all presets. That I think will be a amazing added value.
The default answer here “if you don’t like it leave” applies more to Neural’s management than to the disappointing users who spent a pretty steep amount of money for a device with huge potential but after exactly 4,5 years still lacks a lot of effects and functionality, like a proper midi implementation. I think Neural’s management is not great, they operate mostly in the dark and don’t (seem to) listen to their paying customers and hardly communicate. And yes, this is a slow company compared to all their competitors.
I’m glad I figured out how work with these shortcomings and get some very good sounds out of my unit. But that unit is far, very very far from perfect for me.
There is really no point in agreeing or disagreeing with the various user views. After all, we’re all different players with different needs and expectations. Maybe we should rest our case for now and, like many others commented, play for a while. In the mean time we all need to figure out what comes next. Or not.
Maybe not failing but flailing.
I gave up and recently sold my QC. I like the Nano I picked up for $350.
Would love less complaining from NDSP users, in general.
Speak with your wallets.
My opinion of NDSP is unlike yours.
NDSP is a small company with a runaway success on its hands. Few of us have ever experienced that. It’s a situation that is simultaneously exciting and terrifying.
It’s certain that nobody reading this knows the first thing about digital signal processing, or how much thought goes into the software engineering of the QC. DSP software doesn’t grow on trees, and you can’t buy it at the software store. It must be custom designed, 100% of the way.
Next, there is the curse of the Installed Base. The installed base is the curse of all programmers because it means that whatever they dream up, must be compatible with older systems and must not have any bugs. Lets say that they have 250,000 units installed worldwide. Then, they put out a new software release that has a bug and their whole empire goes down. Those are the stakes.
The consuming public doesn’t appreciate software. They see a shiny box with colored lights and they want it. Next year, customers want to see something new, and they won’t be satisfied with a software upgrade, even if it’s revolutionary. They have to see new gear, new knobs and buttons. So, a company like NDSP has to keep new products coming to keep the customer base excited. The Nano enters the chat. The Nano addresses a price point that NDSP wasn’t capturing and they have successfully expanded their business on it.
I’m happy with my QC, THE WAY IT IS NOW. Yes, I’d enjoy new features, and even some minor changes, but the unit still kicks ass for me every night. On top of that, NDSP repaired my unit, out of warranty, for no charge. I give them straight-up kudos for that. They do a good job.
Also, I cannot appreciate all of the plug-ins and “archtypes” that they’re selling. They are a good, no, a great revenue source for NDSP, however, I don’t need any of them. The box is capable of making any tone, without any add-ons whatsoever. It’s just up to you to build it.
So, while you’re whining about the lack of update frequency, rest easy knowing that what you already have works great, as-is.
Ok…I’m not exactly sure what “Speak with your wallet” means but good luck with that! 
Yes, Neural is a “small company with a runaway success” but shouldn’t that success lead to added employment to support communication and updates for the base that got them there to begin with? It’s been several years!
I FULLY understand, being a coder myself, how complex it is to code a device like this.
I agree that consumers are rarely satisfied for long…it IS a technology market after all. The fact is, Neural is in a competitive market with companies who have equally brilliant coders and produce products that also address a similar price point, but STILL communicate and update regularly. It’s certainly NOT Neural’s end users who should shoulder the issues of a worldwide update!
As far as the plugins go I’ve purchased a few, namely ToneKing, Mesa suite and Morgan. I’m having doubts now about those EVER becoming QC compatible. 21 Plugins…..7 compatible! That kinda says it all!
Look, I love my QC. I’ve done hundreds of gigs with it and have also needed to have it repaired which was (thankfully) a breeze but the FACT IS that Neural made promises and tout themselves as producing “the most powerful….” yet to date they have been ridiculously slow in delivering on those promises.
My last point…I DO honestly value differing opinions and views. That is what this forum is for. But…if you don’t like reading about other users frustrations…don’t waste your time reading their posts!
MY hope is that at SOME point, NDSP will actually LISTEN to their user base!
Play on…again…despite the limitations
I see that I can’t express my opinion here and I expect this comment will be hidden as well but I’d like to say I apologize if I insulted anyone…that was NOT my intent. I was merely trying to vent my frustration.
Best of luck to you all! Keep making music!
I think feel the QC is great… and the frustrations people have can spill over to the community and folks can get caught up in it herd mentality and I’ve probably being guilty of it here and there… I don’t claim any knowledge of software building design or anything that goes into the QC but I’m sure it’s not easy peasy stuff… all the midi requests folks want I don’t personally get all moaning about it, the QC does 8stomps 8scenes hybrid and in all the years I’ve used these things it works I don’t need more than what it does..
I think a lot of it is, more that they have spent a chunk of money on the QC and it doesn’t do what fractal does or boss bla bla bla and they feel like it should so they feel shafted..
I can use my daw to change it for me and it works a peach. I don’t need to rearrange the stomps to be something else or do something else barn ABCDEFGH I don’t need to choose different colors for led it does it for me 
and the answer to it is if it’s not doing what you want you should get something that does simple…
The last unit I had was the new headrush prime barn the fact my 1st one went up in smoke using phantom power and the 2nd 1 just wouldn’t work properly it was a nightmare… the difference was I came down to my studio everyday for 3/4 months spent hours doing clones to try and get a decent sound that I was happy with and I never got there… now I come down do a capture and go ye Im digging that make a preset in about 10/20 mins and I’m blown away how good my amp captures turn out it’s night and day…
I’m not saying I don’t like updates or anything else there’s a few things I’d like but itl prob never happen and I’m OK with that cause I can do it now anyway but things I like are just what I’d like…I’m not sure why folks want regular fast updates for me it’s a tool and I get my job done on time and with great results and everyone is happy… learn to use your tool properly and youl be happier.
“More than they can chew” is just click bait stirring the pot and we have all falling for it once we engage in the comments I would say they know what there doing and are doing it well and the moaners will always moan… once an update comes they shut up for a while but they wiggle there way to the top again… if you buy somtin and your not happy get rid of it and move on youl be happier for it…
Apologies, that was my error. You were flagged but I meant to allow your post.
Thank you for resetting, I appreciate it.
They face no greater issues than Fractal, Line 6, Fender, Kemper and any others in this price range. Making excuses just doesn’t work in this space. But you’re entitled to your opinion.
I dont want a new piece of gear. Please NDSP just support the QC more. The “average consumer" should not be your intended customer base. We are all musicians and most of us part time engineers/producers. We want good and great not average. We want the QC being used in 10+years with no need for hardware upgrade. Kemper did it. You def can as well. I LOVE my QC and end up using it more than my tube heads/cabs. Ive been a ndsp supporter since the day the Ola nameless suite video came out and will continue to be one as long as you don’t really mess it up somehow.
I think they have at this point. While some may understand software development as a coder/programmer, there’s also the other side to that of product development and product management that come into play. The User base is MUCH more vast than those people that are just on this forum, and a lot of things that have been requested have been implemented. But there are a lot of complaints and ‘feature requests’ that would only satisfy the 1% and that’s time not well spent from a product standpoint. I do believe they are working hard on the things that matter, and that’s having a reliable and good sounding product with QC. You have to build the foundation, make sure it’s not going to crack, and then you can build further. I do understand a lot of the frustration some users have, but that will always exist no matter what any company does. Forums can often turn into echo chambers..