ILOK not letting me activate Archetype Tim Henson

So I recently got Archetype Tim Henson and I open ILOK to activate the product but I cannot get the Archetype to download on my computer. It keeps saying I need an ILOK USB drive to download it on. Any tips are apppreciated!

Hi @maxtondelbridge and welcome to the community! Have you rebooted and retried? Otherwise, I would email and they will get you sorted quickly.