# Tuner frozen after 3.1.0 **URL:** \ **Category:** Quad Cortex\ **Created:** [November 30, 2024, 12:01am UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346 "2024-11-30T00:01:11Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![littlespaceman](https://avatars.discourse-cdn.com/v4/letter/l/ebca7d/32.png) [@littlespaceman](https://unity.neuraldsp.com/u/littlespaceman)\ **Post date:** [November 30, 2024, 12:01am UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/1 "2024-11-30T00:01:12Z")
Happened to me in a gig this evening, the tuner froze - or to be more accurate, I couldn’t access the tuner. And this was right before the one song that has an unusual tuning, where I need to tune 3 of the strings to different pitch, some of them down 2 whole tones. Has anyone else had issues with the tuner post 3.1.0? Learnt a major lesson there of course, always have a spare tuner! ---
**Author:** ![Heretolisten](https://avatars.discourse-cdn.com/v4/letter/h/b4bc9f/32.png) [@Heretolisten](https://unity.neuraldsp.com/u/Heretolisten)\ **Post date:** [November 30, 2024, 12:29am UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/2 "2024-11-30T00:29:59Z")
No I haven’t so far. Can you do a reset but make sure you back up everything first. ---
**Author:** ![Krambone](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/krambone/32/1977_2.png) [@Krambone](https://unity.neuraldsp.com/u/Krambone)\ **Post date:** [November 30, 2024, 1:02am UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/3 "2024-11-30T01:02:32Z")
Oh no! Thanks for posting this. I have a show tommorrow, and I will be sure to take my clip on! Ok, I had to go check this out, and fortunately (for now) I don’t appear to have this issue. I still plan to take my clipon strobe though. ---
**Author:** ![littlespaceman](https://avatars.discourse-cdn.com/v4/letter/l/ebca7d/32.png) [@littlespaceman](https://unity.neuraldsp.com/u/littlespaceman)\ **Post date:** [November 30, 2024, 9:35am UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/4 "2024-11-30T09:35:28Z")
Yes, I learnt a lesson there for sure. It works ok having restarted it at home later - I didn’t want to restart during the gig, even in a break. ---
**Author:** ![fernandojordio](https://avatars.discourse-cdn.com/v4/letter/f/7bcc69/32.png) [@fernandojordio](https://unity.neuraldsp.com/u/fernandojordio)\ **Post date:** [November 30, 2024, 12:53pm UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/5 "2024-11-30T12:53:50Z")
I had exactly the same issue happen to me at a show last night - couldn’t access the tuner and had to reboot (which takes a minute or 2 so in the middle of a gig is far from ideal !!!) Has this been reported? Anyone else having this issue? ---
**Author:** ![747](https://avatars.discourse-cdn.com/v4/letter/7/e99b99/32.png) [@747](https://unity.neuraldsp.com/u/747)\ **Post date:** [November 30, 2024, 2:02pm UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/6 "2024-11-30T14:02:44Z")
+1 tuner sometimes doesn’t work. Only reboot solves it which btw takes longer then booting up a helix and a fractal and a Headrush one after another. ---
**Author:** ![littlespaceman](https://avatars.discourse-cdn.com/v4/letter/l/ebca7d/32.png) [@littlespaceman](https://unity.neuraldsp.com/u/littlespaceman)\ **Post date:** [November 30, 2024, 6:40pm UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/7 "2024-11-30T18:40:53Z")
Sounds like we need to report this - anyone able to do so, I’m not able to this evening I’m afraid… ---
**Author:** ![747](https://avatars.discourse-cdn.com/v4/letter/7/e99b99/32.png) [@747](https://unity.neuraldsp.com/u/747)\ **Post date:** [November 30, 2024, 6:46pm UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/8 "2024-11-30T18:46:04Z")
Already did. But so far no answer. Not surprising though, as they don’t answer most of the time or simply reply with „unfortunately we can’t reproduce this issue“. ---
**Author:** ![DiffractionCircuit](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/diffractioncircuit/32/3793_2.png) [@DiffractionCircuit](https://unity.neuraldsp.com/u/DiffractionCircuit)\ **Post date:** [November 30, 2024, 6:51pm UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/9 "2024-11-30T18:51:52Z")
Guys, keep patient and let them know. If 2-3 people in the forum are reporting this, then surely there are far more people with the same issue. Hopefully we’ll see a hotfix in the next week. That said, I have not experienced this issue with my own QC after updating to 3.1.0. ---
**Author:** ![xush](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/xush/32/5100_2.png) [@xush](https://unity.neuraldsp.com/u/xush)\ **Post date:** [November 30, 2024, 7:07pm UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/10 "2024-11-30T19:07:02Z")
has anyone experiencing this issue tried changing the access method? I have mine on ‘double-tap’ to open and it’s working fine. Maybe try toggling modes for how the Tuner opens to see if that makes a difference? ---
**Author:** ![littlespaceman](https://avatars.discourse-cdn.com/v4/letter/l/ebca7d/32.png) [@littlespaceman](https://unity.neuraldsp.com/u/littlespaceman)\ **Post date:** [December 1, 2024, 12:23pm UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/11 "2024-12-01T12:23:26Z")
Yes, I tried that (mid-gig, rather than rebooting) and that didn’t fix the issue… ---
**Author:** ![Avelon](https://avatars.discourse-cdn.com/v4/letter/a/7ea924/32.png) [@Avelon](https://unity.neuraldsp.com/u/Avelon)\ **Post date:** [March 3, 2025, 1:34am UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/12 "2025-03-03T01:34:35Z")
I had exactly the same issue during a gig recently! I’m also on 3.1.0, will report it. ---
**Author:** ![thirteen30music](https://avatars.discourse-cdn.com/v4/letter/t/b3f665/32.png) [@thirteen30music](https://unity.neuraldsp.com/u/thirteen30music)\ **Post date:** [March 4, 2025, 4:23pm UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/13 "2025-03-04T16:23:37Z")
This has happened to me a few times recently on gigs and in other firmware versions. Rebooting has usually fixed this and allowed me to access the tuner, but I always keep a Snark tuner on my mic stand juuuuust in case. ---
**Author:** ![JordanMcRobbiemusic](https://avatars.discourse-cdn.com/v4/letter/j/a9adbd/32.png) [@JordanMcRobbiemusic](https://unity.neuraldsp.com/u/JordanMcRobbiemusic)\ **Post date:** [May 11, 2025, 1:01pm UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/14 "2025-05-11T13:01:18Z")
Yo this happened to me at a gig tonight as well, the tuner became inaccessible half way through my set - the tap tempo / tuner button just stopped working although it did start to work again after a few songs luckily- would love for that to never happen again! ---
**Author:** ![ionghlan](https://avatars.discourse-cdn.com/v4/letter/i/ed8c4c/32.png) [@ionghlan](https://unity.neuraldsp.com/u/ionghlan)\ **Post date:** [July 22, 2025, 6:01pm UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/15 "2025-07-22T18:01:45Z")
I had the same thing happening yesterday in studio. Only after rebooting it worked again, would have been a nightmare during a show. This needs to be addressed. ---
**Author:** ![michaelhaire](https://avatars.discourse-cdn.com/v4/letter/m/b38774/32.png) [@michaelhaire](https://unity.neuraldsp.com/u/michaelhaire)\ **Post date:** [July 23, 2025, 12:54am UTC](https://unity.neuraldsp.com/t/tuner-frozen-after-3-1-0/16346/16 "2025-07-23T00:54:53Z")
This happened to me during a show. Can confirm it’s a nightmare. I’m wondering if the new live tuner coming for gig view is their way of saying “yeah we have no idea why it’s happening, but here’s a bandaid.”