Hi all and to the neural-support if you read this.
I have been in contact with the support a few times already. First when I thought about ordering the QC. The support replied very fast and detailed. Then I did receive QC and there were some major problems. So I was not sure wether to keep it or not and again the support was very eager to respond. Then CorOS 1.1.0 dropped and things got worse rather then better. I again wrote the support and they told me that they would investigate. Then silence. After a few more mails of mine they replied with “we can’t read your e-mails, please try again”. Which I did. Still nothing though…
This really reminds me of another company named Darkglass. Using their stuff for the past 7 years or so, I also had very good support in the early days and now I haven’t heard back from them in over 6 months. Neither has the local shop I ordered the product from.
I wonder if this is something the CEO knows about?..
Anyone else having similar issues?