# Quad Cortex signs-out from Cortex cloud… **URL:** \ **Category:** Quad Cortex\ **Tags:** quad-cortex, support\ **Created:** [December 13, 2021, 3:32pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229 "2021-12-13T15:32:52Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![woodsjmaz](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/woodsjmaz/32/2441_2.png) [@woodsjmaz](https://unity.neuraldsp.com/u/woodsjmaz)\ **Post date:** [December 13, 2021, 3:32pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/1 "2021-12-13T15:32:52Z")
My QC logs out of Cortex Cloud fairly often every 2-3 weeks, and I actually use this device every single day. I’d understand if it weren’t used for a long period of time, but this is nuts. I use complex passwords via a password manager, and having to log-in multiple times a month sometimes is completely unacceptable…honestly, I’m not keeping PII in on this device, so why do I have to Re-login at all? Thanks… ---
**Author:** ![nico2440443](https://avatars.discourse-cdn.com/v4/letter/n/41988e/32.png) [@nico2440443](https://unity.neuraldsp.com/u/nico2440443)\ **Post date:** [December 13, 2021, 4:13pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/2 "2021-12-13T16:13:15Z")
I have the same pain, also using complex and long passwords and typing them on the software keyboard is such a pain. Additionally, I sometimes get logged out of the wifi (where I also have such a password). I agree with you that there’s no sensitive data on it that would justify having to log in again and again. ---
**Author:** ![Gonzalo](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/gonzalo/32/165_2.png) [@Gonzalo](https://unity.neuraldsp.com/u/Gonzalo)\ **Post date:** [December 13, 2021, 4:47pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/3 "2021-12-13T16:47:50Z")
@woodsjmaz @nico2440443 Hey guys. I’m sorry to hear about the issues you’re experiencing. Would it be possible for you to send a report from your units right after this issue occurs? You can do that by going to **Settings** \> **Contact us** \> **Send report**. Thanks! ---
**Author:** ![woodsjmaz](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/woodsjmaz/32/2441_2.png) [@woodsjmaz](https://unity.neuraldsp.com/u/woodsjmaz)\ **Post date:** [December 13, 2021, 5:19pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/4 "2021-12-13T17:19:58Z")
Yep, when it occurs again, I’ll do that. ---
**Author:** ![woodsjmaz](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/woodsjmaz/32/2441_2.png) [@woodsjmaz](https://unity.neuraldsp.com/u/woodsjmaz)\ **Post date:** [December 13, 2021, 5:22pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/5 "2021-12-13T17:22:01Z")
Does it have to do with the fact that I take my device to places it doesn’t have WiFi access? I can understand it would timeout…but that’s the purpose of this device. ---
**Author:** ![nico2440443](https://avatars.discourse-cdn.com/v4/letter/n/41988e/32.png) [@nico2440443](https://unity.neuraldsp.com/u/nico2440443)\ **Post date:** [December 13, 2021, 5:31pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/6 "2021-12-13T17:31:26Z")
I’ll also send a report when it occurs again ---
**Author:** ![spikey](https://avatars.discourse-cdn.com/v4/letter/s/3da27b/32.png) [@spikey](https://unity.neuraldsp.com/u/spikey)\ **Post date:** [December 14, 2021, 1:29am UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/7 "2021-12-14T01:29:18Z")
Happened to me too, just last weekend. I was thinking you guys are rebooting a server or something… ---
**Author:** ![ToH2002](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/toh2002/32/1768_2.png) [@ToH2002](https://unity.neuraldsp.com/u/ToH2002)\ **Post date:** [December 30, 2021, 11:13pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/8 "2021-12-30T23:13:00Z")
> [@Gonzalo](#): > > Would it be possible for you to send a report from your units right after this issue occurs? You can do that by going to **Settings** \> **Contact us** \> **Send report**. I just had this happen to me again - sending a report. How can I help you associate this report with the problem? Do you need a device ID or something to identify the correct report? ---
**Author:** ![DLWhite](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/dlwhite/32/1612_2.png) [@DLWhite](https://unity.neuraldsp.com/u/DLWhite)\ **Post date:** [January 12, 2022, 2:24pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/9 "2022-01-12T14:24:47Z")
there are several enhancement requests around this. Here is mine to use a pin-code associated with the log in account rather than the account password. There is another entry by someone else that suggests using QR codes. Vote for the one(s) you want: > [@Use PIN code on QC rather than Password](https://unity.neuraldsp.com/t/use-pin-code-on-qc-rather-than-password/6023): > > QC consistently requires me to “login” to access presets in cloud and install updates. If, like everyone these days, you have high quality passwords for 100s-1000s of websites, it’s impossible to remember them all and takes considerable time to type in a 16 char password. Please separate the connection of the QC hardware login from the Neural DSP account password using a simple PIN -similar to every mobile phone. AND remember the users email address. Either that, or enable and permanently… ---
**Author:** ![woodsjmaz](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/woodsjmaz/32/2441_2.png) [@woodsjmaz](https://unity.neuraldsp.com/u/woodsjmaz)\ **Post date:** [January 12, 2022, 3:15pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/10 "2022-01-12T15:15:01Z")
I agree that’s an improvement, but why should it sign-out ever? That’s poor user interface management. ---
**Author:** ![nico2440443](https://avatars.discourse-cdn.com/v4/letter/n/41988e/32.png) [@nico2440443](https://unity.neuraldsp.com/u/nico2440443)\ **Post date:** [January 12, 2022, 3:42pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/11 "2022-01-12T15:42:55Z")
It’s a bug, NDSP seem to be working on it ---
**Author:** ![woodsjmaz](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/woodsjmaz/32/2441_2.png) [@woodsjmaz](https://unity.neuraldsp.com/u/woodsjmaz)\ **Post date:** [February 2, 2022, 4:46pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/12 "2022-02-02T16:46:24Z")
Just happened again. I uploaded a diagnostic. 9:44A MST (2/2/22) ---
**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\ **Post date:** [February 3, 2022, 4:01pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/13 "2022-02-03T16:01:29Z")
Check your WiFi for any interruptions, being disconnected from the cloud has only occurred with me 2-3 times over 3/4 year now. ---
**Author:** ![nico2440443](https://avatars.discourse-cdn.com/v4/letter/n/41988e/32.png) [@nico2440443](https://unity.neuraldsp.com/u/nico2440443)\ **Post date:** [February 3, 2022, 4:13pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/14 "2022-02-03T16:13:24Z")
Even with Wifi interruptions this shouldn’t happen. The device is made for being taken to rehearsals and gigs where you don’t necessarily have Wifi. It also occurs very seldom for me but it shouldn’t occur at all. ---
**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\ **Post date:** [February 3, 2022, 4:15pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/15 "2022-02-03T16:15:34Z")
Send NDSP support an email and see if they can sort you out. ---
**Author:** ![nico2440443](https://avatars.discourse-cdn.com/v4/letter/n/41988e/32.png) [@nico2440443](https://unity.neuraldsp.com/u/nico2440443)\ **Post date:** [February 3, 2022, 4:16pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/16 "2022-02-03T16:16:55Z")
Already did so, still waiting for the next time it occurs so I can send them a report from my device ---
**Author:** ![woodsjmaz](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/woodsjmaz/32/2441_2.png) [@woodsjmaz](https://unity.neuraldsp.com/u/woodsjmaz)\ **Post date:** [February 3, 2022, 4:27pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/17 "2022-02-03T16:27:03Z")
Have sent many reports. This happens to lots of people. It really is my main (and only gripe) with this product. ---
**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\ **Post date:** [February 3, 2022, 4:54pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/18 "2022-02-03T16:54:21Z")
Sorry to hear that, I haven’t seen it mentioned that frequently but I hope support gets that resolved soon. That can make the whole experience a pain if having to deal with that randomly and frequently! ---
**Author:** ![Spacecrawl](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/spacecrawl/32/5070_2.png) [@Spacecrawl](https://unity.neuraldsp.com/u/Spacecrawl)\ **Post date:** [August 23, 2023, 12:11pm UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/19 "2023-08-23T12:11:41Z")
Got logged out just now. Why does hardware device that cannot be used for anything other than producing sound have to be logged out? It makes no sense even in cases if device is stolen. ---
**Author:** ![kinleyd](https://avatars.discourse-cdn.com/v4/letter/k/43a26b/32.png) [@kinleyd](https://unity.neuraldsp.com/u/kinleyd)\ **Post date:** [September 7, 2023, 9:53am UTC](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229/20 "2023-09-07T09:53:16Z")
This happens to me almost everyday. It’s a royal pain! [Next page](https://unity.neuraldsp.com/t/quad-cortex-signs-out-from-cortex-cloud/6229.md?page=2)