# Quad cortex error **URL:** \ **Category:** Support\ **Created:** [September 11, 2026, 5:04pm UTC](https://unity.neuraldsp.com/t/quad-cortex-error/23313 "2026-09-11T17:04:33Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Kawakenntoku](https://avatars.discourse-cdn.com/v4/letter/k/278dde/32.png) [@Kawakenntoku](https://unity.neuraldsp.com/u/Kawakenntoku)\ **Post date:** [September 11, 2026, 5:04pm UTC](https://unity.neuraldsp.com/t/quad-cortex-error/23313/1 "2026-09-11T17:04:33Z")
**strong text** ⚠ **Wait**! For official support, please visit [support.neuraldsp.com](http://support.neuraldsp.com) or email [support@neuraldsp.com](mailto:support@neuraldsp.com). If your issue is trivial, or something that users may be able to help with, feel free to use this forum. To speak to the Neural customer support team, use the links above. ❌ Delete this content before posting your message. •This screen appears when the programs. • I tried a factory reset, but the error occurred ![IMG_9191](https://us1.discourse-cdn.com/flex020/uploads/neuraldsp/original/2X/9/9eba23b14d64d3984a6c8dda747c7fc518c70e6d.jpeg) ![IMG_9192](https://us1.discourse-cdn.com/flex020/uploads/neuraldsp/original/2X/0/038d5b390608916138f331d888a1f53cdd084a4a.jpeg) **strong text** again. •Use the genuine 12V, 3.0A AC adapter. •After performing a factory reset, the error recurred when I connected the original USB drive to my Windows 11 laptop. • I wasn’t doing anything in particular, but an error suddenly occurred when I booted up from Reboot mode. •The Quad Cortex OS is the latest version, 4.1.0 •Even if it starts up normally, this red message appears a few seconds later. •When this appears, if you press “Cancel,” the sound will no longer change even if you change presets or scenes. What should I do? I look forward to your prompt reply. ---
**Author:** ![h2loh](https://avatars.discourse-cdn.com/v4/letter/h/fbc32d/32.png) [@h2loh](https://unity.neuraldsp.com/u/h2loh)\ **Post date:** [September 11, 2026, 6:20pm UTC](https://unity.neuraldsp.com/t/quad-cortex-error/23313/2 "2026-09-11T18:20:41Z")
My prompt response is to do what is at the top of your post. > For official support, please . . . email [support@neuraldsp.com](mailto:support@neuraldsp.com). ---
**Author:** ![xush](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/xush/32/5100_2.png) [@xush](https://unity.neuraldsp.com/u/xush)\ **Post date:** [September 11, 2026, 7:21pm UTC](https://unity.neuraldsp.com/t/quad-cortex-error/23313/3 "2026-09-11T19:21:07Z")
Yeah, Support will definitely need to guide you. That kind of error is often caused by corrupt data on the unit, in a preset or capture. If this is the case, only they can help you