# "Quad cortex encountered an error, rebooting in"

**URL:** <https://unity.neuraldsp.com/t/quad-cortex-encountered-an-error-rebooting-in/14756>\
**Category:** Support\
**Tags:** quad-cortex, support\
**Created:** [August 1, 2024, 12:05pm UTC](https://unity.neuraldsp.com/t/quad-cortex-encountered-an-error-rebooting-in/14756 "2024-08-01T12:05:21Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Jam3smusic](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/jam3smusic/32/6675_2.png) [@Jam3smusic](https://unity.neuraldsp.com/u/Jam3smusic)\
**Post date:** [August 1, 2024, 12:05pm UTC](https://unity.neuraldsp.com/t/quad-cortex-encountered-an-error-rebooting-in/14756/1 "2024-08-01T12:05:21Z")

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The power went out at home while I was upgrading the Quad Cortex and now I get the following message when I turn it on:

“ **Quad cortex encountered an error, rebooting in 5s** ”.

After this message it goes into a loop where it constantly reboots.  
Has this happened to anyone?

I have also written to the support team.

Thanks!

 ![Quad Cortex Reboot](https://us1.discourse-cdn.com/flex020/uploads/neuraldsp/original/2X/1/16e11f13f4bcdbd4d6536aff09968f30e76ac0db.jpeg)

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**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\
**Post date:** [August 1, 2024, 12:39pm UTC](https://unity.neuraldsp.com/t/quad-cortex-encountered-an-error-rebooting-in/14756/2 "2024-08-01T12:39:18Z")

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Try power cycling while doing the recovery process of holding down the A and H knobs. If that doesn’t work, please reach out to [support@neuraldsp.com](mailto:support@neuraldsp.com) and they will hopefully get you sorted quickly.

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**Author:** ![ChrisMJacobs1987](https://avatars.discourse-cdn.com/v4/letter/c/b5e925/32.png) [@ChrisMJacobs1987](https://unity.neuraldsp.com/u/ChrisMJacobs1987)\
**Post date:** [August 2, 2024, 12:38am UTC](https://unity.neuraldsp.com/t/quad-cortex-encountered-an-error-rebooting-in/14756/3 "2024-08-02T00:38:15Z")

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this is exactly what mine is doing now too. Good luck to you brother

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**Author:** ![Guuz](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/guuz/32/5929_2.png) [@Guuz](https://unity.neuraldsp.com/u/Guuz)\
**Post date:** [August 2, 2024, 8:19am UTC](https://unity.neuraldsp.com/t/quad-cortex-encountered-an-error-rebooting-in/14756/4 "2024-08-02T08:19:23Z")

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Mine has the same behaviour! 😒

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<div class="post-metadata">

**Author:** ![Jam3smusic](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/jam3smusic/32/6675_2.png) [@Jam3smusic](https://unity.neuraldsp.com/u/Jam3smusic)\
**Post date:** [August 2, 2024, 8:44am UTC](https://unity.neuraldsp.com/t/quad-cortex-encountered-an-error-rebooting-in/14756/5 "2024-08-02T08:44:58Z")

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They wrote me from the support team and **they have solved the problem** : You have to start and when the loading bar appears press A and H at the same time and select Reset To Factory Default. I lost the presets, but it works perfectly.

I leave here the answer they gave me:

Can you please try the following:

- Turn off the unit
- Disconnect all the cables
- Wait 30 seconds, connect only the PSU cable, and turn it on again
- On the loading/splash screen, press and hold the “A” and “H” stomps
- Select “Reset To Factory Default”
- Check if the problem persists