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CorOS Version:** 4.0.1
Describe your issue:
When I turn ON device, the display gets blocked with volume issue (See gif)
Steps to reproduce your issue:
I expected this to happen:
When I do x, I expect y to happen
I have tried the following things:
If you tried a factory reset and it still didn’t resolve anything, it would be time to email support@neuraldsp.com and have them log the issue and hopefully provide a quick solution. Usually the numbers changing don’t reflect the volume actually changing so you should be able to use it while NDSP resolves the issue/RMAs etc. I haven’t seen many reports of this issue but it does come up every now and then.
Pretty sure you have a faulty volume knob
The number jumping on its own while the audio level stays put does look like the encoder rather than the software, especially since a factory reset changed nothing. Before you RMA, it’s worth a couple of quick checks so the email to support is airtight: does it still scroll with nothing plugged in and running on its own, and does it happen while the knob is completely untouched or only just after you brush it? A very light clean around the knob shaft (and making sure nothing on top of the unit is resting against it) has fixed a few phantom-encoder reports. If it only jumps when you touch the chassis or on a particular power outlet, note that too - grounding can make an encoder read noisily. Filming a 20-30 second clip with the unit sat still, hands off, is the single most useful thing to attach for support. As MP_Mod said, the numbers usually don’t reflect real level changes, so you can keep gigging with it in the meantime.