When I changed my preset to a factory preset, screen just not respond. Then screen turned black, so I disconnected power supply and try to reboot. But it didn’t work, lights are flashing and there is nothing on screen. Do you have any recovery method or recovery software?
1 Like
A while ago I had the same problem (flashing without booting). Nothing helped but opening a support ticket. They have sent me immediately a replacement unit. This one now works well so far.
I already fixed this problem. I opened backplane, reset tf card and pressed a little blue button few times during booting process. Then I saw welcome screen. Now it’s totally functional.
Hey @AoAoUnhappy. I’m sorry to hear about the issues you’re experiencing.
We’re currently checking what could’ve caused this. Could you please send us some details to support@neuraldsp.com? If you already have a thread with us, include them as a reply.
Thanks!
How long did it take, to get a replacement?
Just one single day. That was great.
I just had the same issue. The unit froze right after I hit save, and never came back. Reboot leaves me with blink lights also.
In the same boat, blinking lights with no boot. emailed and sent a message through the website.
The same issue here, because of work I have not been able to use my QC, and after a month finally I was going to turn it on and the screen is dead and the knobs do not stop blinking. Already emailed the support team.
@Asoundchoice @diego.gonzalez-5499 Hey guys. I’m sorry to hear about that.
We already received your messages.
Please check your inbox and send us the requested info as soon as possible.
Thanks! I already sent you the asked information.
Regards
1 Like
Hi NDSP Team,
I have installed the beta version yesterday and already confirmed that it is working.
This morning I had update in QC screen and updated the unit.
Now I face an issue that all the captures which I donwload are not available anymore.
If I select the capture and do change device, I only can select the factory captures.
How can I fix this?
THank you in advance.
Regards
Robert Middel
I also have this issue, it worked fine last night, today I plugged it in and it’s stuck in boot. I didn’t perform any updates or even changed presets. I did also just send a mail to support.
Last night after several plug - unplug tries it worked and I could send a report to neural. Also I did a factory reset and then downloaded my backup and played a little bit. Today in the morning the screen is dead again. It is really weird. I also did not made any updates, I just left the unit there for around a month and one day tried to play and it didn’t work.
Hey @RJMiddel. Did you already contact support@neuraldsp.com? If not, please do it as soon as possible. We’ll give you some steps to fix your issue.