When I changed my preset to a factory preset, screen just not respond. Then screen turned black, so I disconnected power supply and try to reboot. But it didn’t work, lights are flashing and there is nothing on screen. Do you have any recovery method or recovery software?
A while ago I had the same problem (flashing without booting). Nothing helped but opening a support ticket. They have sent me immediately a replacement unit. This one now works well so far.
I already fixed this problem. I opened backplane, reset tf card and pressed a little blue button few times during booting process. Then I saw welcome screen. Now it’s totally functional.
Hey @AoAoUnhappy. I’m sorry to hear about the issues you’re experiencing.
We’re currently checking what could’ve caused this. Could you please send us some details to firstname.lastname@example.org? If you already have a thread with us, include them as a reply.
How long did it take, to get a replacement?
Just one single day. That was great.
I just had the same issue. The unit froze right after I hit save, and never came back. Reboot leaves me with blink lights also.
In the same boat, blinking lights with no boot. emailed and sent a message through the website.
The same issue here, because of work I have not been able to use my QC, and after a month finally I was going to turn it on and the screen is dead and the knobs do not stop blinking. Already emailed the support team.
We already received your messages.
Please check your inbox and send us the requested info as soon as possible.
Thanks! I already sent you the asked information.
Hi NDSP Team,
I have installed the beta version yesterday and already confirmed that it is working.
This morning I had update in QC screen and updated the unit.
Now I face an issue that all the captures which I donwload are not available anymore.
If I select the capture and do change device, I only can select the factory captures.
How can I fix this?
THank you in advance.
I also have this issue, it worked fine last night, today I plugged it in and it’s stuck in boot. I didn’t perform any updates or even changed presets. I did also just send a mail to support.
Last night after several plug - unplug tries it worked and I could send a report to neural. Also I did a factory reset and then downloaded my backup and played a little bit. Today in the morning the screen is dead again. It is really weird. I also did not made any updates, I just left the unit there for around a month and one day tried to play and it didn’t work.