# Purchase not appearing in ILOK
**URL:** https://unity.neuraldsp.com/t/purchase-not-appearing-in-ilok/4393
**Category:** Plugins
**Tags:** support, parallax, feedback
**Created:** [April 25, 2021, 4:17pm UTC](https://unity.neuraldsp.com/t/purchase-not-appearing-in-ilok/4393 "2021-04-25T16:17:36Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Trock](https://unity.neuraldsp.com/u/Trock)
#### Post date: [April 25, 2021, 4:17pm UTC](https://unity.neuraldsp.com/t/purchase-not-appearing-in-ilok/4393/1 "2021-04-25T16:17:36Z")
I’ve gone through the troubleshooting steps, uninstalled and reinstalled ilok manager, deactivated trial license in ilok account, no parallax activation code appears in any email correspondance, paid for parallax and have receipts but only shows as an expired trial in ILOK and I can’t select activate.
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### Author:  [@jhuntergatherer](https://unity.neuraldsp.com/u/jhuntergatherer)
#### Post date: [March 23, 2022, 9:25pm UTC](https://unity.neuraldsp.com/t/purchase-not-appearing-in-ilok/4393/2 "2022-03-23T21:25:49Z")
Same thing is happening to me… how did you resolve this?
_ **EDIT** _
I was able to unlink and then re-link my iLok account to Neural and this solved it.
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### Author:  [@M\_NDSP](https://unity.neuraldsp.com/u/M_NDSP)
#### Post date: [March 23, 2022, 9:42pm UTC](https://unity.neuraldsp.com/t/purchase-not-appearing-in-ilok/4393/3 "2022-03-23T21:42:10Z")
If the above doesn’t work for anyone else with this issue, please email [support@neuraldsp.com](mailto:support@neuraldsp.com) thanks!
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### Author:  [@M\_NDSP](https://unity.neuraldsp.com/u/M_NDSP)
#### Post date: [March 23, 2022, 9:42pm UTC](https://unity.neuraldsp.com/t/purchase-not-appearing-in-ilok/4393/4 "2022-03-23T21:42:12Z")