# Problem when loading a downloaded preset after latest update
**URL:** https://unity.neuraldsp.com/t/problem-when-loading-a-downloaded-preset-after-latest-update/13312
**Category:** Bug Reports
**Created:** [January 29, 2024, 2:16am UTC](https://unity.neuraldsp.com/t/problem-when-loading-a-downloaded-preset-after-latest-update/13312 "2024-01-29T02:16:29Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@Playloud](https://unity.neuraldsp.com/u/Playloud)
#### Post date: [January 29, 2024, 2:16am UTC](https://unity.neuraldsp.com/t/problem-when-loading-a-downloaded-preset-after-latest-update/13312/1 "2024-01-29T02:16:29Z")
When i download presets from the cloud and try to load onto my QC this is what screen looks like
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### Author:  [@MayPRS](https://unity.neuraldsp.com/u/MayPRS)
#### Post date: [January 30, 2024, 7:52am UTC](https://unity.neuraldsp.com/t/problem-when-loading-a-downloaded-preset-after-latest-update/13312/2 "2024-01-30T07:52:24Z")
Hi, you’re loading a capture not an entire preset. A capture is a block, so QC shows that screen to let you choose where to place it.
That’s normal behaviour so its OK.
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### Author:  [@Playloud](https://unity.neuraldsp.com/u/Playloud)
#### Post date: [January 30, 2024, 8:33am UTC](https://unity.neuraldsp.com/t/problem-when-loading-a-downloaded-preset-after-latest-update/13312/3 "2024-01-30T08:33:03Z")
Hi,
Thanks for the reply.
No, I’m getting in the cloud and i choose a preset to download. If i choose then to load it into a blank preset it should load the whole chain with all the effects. Or?
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### Author:  [@MayPRS](https://unity.neuraldsp.com/u/MayPRS)
#### Post date: [January 30, 2024, 8:53am UTC](https://unity.neuraldsp.com/t/problem-when-loading-a-downloaded-preset-after-latest-update/13312/4 "2024-01-30T08:53:14Z")
Check your screenshot - you’re on the “Neural Captures” section:
“Neural Captures” are captured DEVICES not PRESETS.
You should go to the “Presets” section - \> Downloads. When you download a PRESET on the Cloud it also downloads any CAPTURES (devices) associated with it.
To load the ENTIRE Preset, you should go to “PRESETS” → “DOWNLOADS”.
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### Author:  [@Playloud](https://unity.neuraldsp.com/u/Playloud)
#### Post date: [January 30, 2024, 9:32am UTC](https://unity.neuraldsp.com/t/problem-when-loading-a-downloaded-preset-after-latest-update/13312/5 "2024-01-30T09:32:43Z")
Thank you so much, i will give it a try when i get home and thank you again 🙂
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### Author:  [@MayPRS](https://unity.neuraldsp.com/u/MayPRS)
#### Post date: [January 30, 2024, 9:35am UTC](https://unity.neuraldsp.com/t/problem-when-loading-a-downloaded-preset-after-latest-update/13312/6 "2024-01-30T09:35:28Z")
No worries, glad to help! Let me know if you’ve managed to load the presets 😉
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### Author:  [@Playloud](https://unity.neuraldsp.com/u/Playloud)
#### Post date: [January 30, 2024, 10:58am UTC](https://unity.neuraldsp.com/t/problem-when-loading-a-downloaded-preset-after-latest-update/13312/7 "2024-01-30T10:58:29Z")
Just tried. Awsome. Didn’t scroll up to see the presets download
Thanks again
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### Author:  [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)
#### Post date: [February 19, 2024, 7:47pm UTC](https://unity.neuraldsp.com/t/problem-when-loading-a-downloaded-preset-after-latest-update/13312/8 "2024-02-19T19:47:57Z")