# Order / License issue **URL:** \ **Category:** Support\ **Created:** [February 7, 2020, 10:52pm UTC](https://unity.neuraldsp.com/t/order-license-issue/840 "2020-02-07T22:52:43Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![veddermatic](https://avatars.discourse-cdn.com/v4/letter/v/b5ac83/32.png) [@veddermatic](https://unity.neuraldsp.com/u/veddermatic)\ **Post date:** [February 7, 2020, 10:52pm UTC](https://unity.neuraldsp.com/t/order-license-issue/840/1 "2020-02-07T22:52:43Z")
I saw the 20% off for existing users, so I am likely to get the Nolly plugin, as I already own Plini, but when I log in, it says I have never bought anything. I registered a forums account a few months after buying Plini using the same email address, so maybe that wiped it out? I have my Plini activation key / iLok stuff as (obviously not going to post it in public =) so I was wondering how to go about having my order reinstated to my account. Thanks, and keep up the amazing work! ---
**Author:** ![Gonzalo](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/gonzalo/32/165_2.png) [@Gonzalo](https://unity.neuraldsp.com/u/Gonzalo)\ **Post date:** [February 7, 2020, 11:41pm UTC](https://unity.neuraldsp.com/t/order-license-issue/840/2 "2020-02-07T23:41:21Z")
Hello @veddermatic. Please contact [payments@neuraldsp.com](mailto:payments@neuraldsp.com), they will help you with that. ---
**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\ **Post date:** [July 30, 2024, 12:39pm UTC](https://unity.neuraldsp.com/t/order-license-issue/840/3 "2024-07-30T12:39:14Z")