# Missing captures **URL:** \ **Category:** Quad Cortex\ **Created:** [April 1, 2023, 7:04pm UTC](https://unity.neuraldsp.com/t/missing-captures/10591 "2023-04-01T19:04:42Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![StewC76](https://avatars.discourse-cdn.com/v4/letter/s/49beb7/32.png) [@StewC76](https://unity.neuraldsp.com/u/StewC76)\ **Post date:** [April 1, 2023, 7:04pm UTC](https://unity.neuraldsp.com/t/missing-captures/10591/1 "2023-04-01T19:04:42Z")
Hi guys. I’m having trouble with downloading captures that I’ve bought onto my QC. I have green ticked them on the desktop page but they aren’t all appearing on the QC itself. It’s very frustrating as a some of them are appearing. Would anyone have any ideas on how to solve this? ---
**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\ **Post date:** [April 1, 2023, 7:21pm UTC](https://unity.neuraldsp.com/t/missing-captures/10591/2 "2023-04-01T19:21:09Z")
Have you saved and imported into the cloud? Are you looking under the download folder? Have you ensure whoever sold them to you that they were sent? ---
**Author:** ![StewC76](https://avatars.discourse-cdn.com/v4/letter/s/49beb7/32.png) [@StewC76](https://unity.neuraldsp.com/u/StewC76)\ **Post date:** [April 1, 2023, 8:39pm UTC](https://unity.neuraldsp.com/t/missing-captures/10591/3 "2023-04-01T20:39:09Z")
Yea I’ve done all that. It appears that some of the captures have not transferred to my QC. ---
**Author:** ![xush](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/xush/32/5100_2.png) [@xush](https://unity.neuraldsp.com/u/xush)\ **Post date:** [April 2, 2023, 1:36am UTC](https://unity.neuraldsp.com/t/missing-captures/10591/4 "2023-04-02T01:36:06Z")
Have you rebooted your Quad? ---
**Author:** ![StewC76](https://avatars.discourse-cdn.com/v4/letter/s/49beb7/32.png) [@StewC76](https://unity.neuraldsp.com/u/StewC76)\ **Post date:** [April 2, 2023, 8:47am UTC](https://unity.neuraldsp.com/t/missing-captures/10591/5 "2023-04-02T08:47:32Z")
Yea I’ve done that. ---
**Author:** ![adriang0mez](https://avatars.discourse-cdn.com/v4/letter/a/6de8d8/32.png) [@adriang0mez](https://unity.neuraldsp.com/u/adriang0mez)\ **Post date:** [April 10, 2023, 5:55pm UTC](https://unity.neuraldsp.com/t/missing-captures/10591/6 "2023-04-10T17:55:28Z")
I’m having the same issue and I’m getting pretty frustrated with this already. This isn’t intuitive. ---
**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\ **Post date:** [April 10, 2023, 5:59pm UTC](https://unity.neuraldsp.com/t/missing-captures/10591/7 "2023-04-10T17:59:51Z")
Please open a ticket with [support@neuraldsp.com](mailto:support@neuraldsp.com) so they can follow up. There is nothing preventing captures from downloading if they were actually sent to your account. Look in your downloads folder and ensure you aren’t filtering anything from the folder display. ---
**Author:** ![StewC76](https://avatars.discourse-cdn.com/v4/letter/s/49beb7/32.png) [@StewC76](https://unity.neuraldsp.com/u/StewC76)\ **Post date:** [April 10, 2023, 6:10pm UTC](https://unity.neuraldsp.com/t/missing-captures/10591/8 "2023-04-10T18:10:43Z")
All has been sorted in regarding the captures. ---
**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\ **Post date:** [April 10, 2023, 6:14pm UTC](https://unity.neuraldsp.com/t/missing-captures/10591/9 "2023-04-10T18:14:11Z")
Thanks for the update and glad you resolved your issues. I will now close this thread, if anyone has any similar issues, please contact [support@neuraldsp.com](mailto:support@neuraldsp.com) to log the issue and help resolve etc. ---
**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\ **Post date:** [April 10, 2023, 6:14pm UTC](https://unity.neuraldsp.com/t/missing-captures/10591/10 "2023-04-10T18:14:17Z")