# Logged Off Cloud Every Time I Turn On QC **URL:** \ **Category:** Bug Reports\ **Created:** [September 7, 2023, 3:31pm UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869 "2023-09-07T15:31:45Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Steviek19](https://avatars.discourse-cdn.com/v4/letter/s/df788c/32.png) [@Steviek19](https://unity.neuraldsp.com/u/Steviek19)\ **Post date:** [September 7, 2023, 3:31pm UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869/1 "2023-09-07T15:31:45Z")
CorOS Version: 2.1 Describe your issue: After updating to 2.1 every time I turn on my QC I’m logged out of the Cloud. Steps to reproduce your issue: 1. Turn QC off 2. Turn QC on I expected this to happen: Be logged in to the cloud I have tried the following things: - I have tried restarting my wifi router - I have tried reboot QC ---
**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\ **Post date:** [September 7, 2023, 3:34pm UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869/2 "2023-09-07T15:34:31Z")
Sorry you are having issues. Have you tried updating to CoreOS 2.1.1 released yesterday? Otherwise, there have been some other reports of lost connections here: > [@Weird connectivity and login issues](https://unity.neuraldsp.com/t/weird-connectivity-and-login-issues/11865/2): > > Sorry to hear about your WiFi issues. Definitely email [support@neuraldsp.com](mailto:support@neuraldsp.com) so that they can log the issue and ultimately hopefully provide support. I ran into something similar for the first time today while trying to download the newest CoreOS 2.1.1 firmware and kept getting dropped and the update failed. I finally rebooted the QC (power disconnected etc) and it connected without issue. This is like the 2-3rd time I have had WiFi issues in the 2yrs I have owned the QC. It might be back end … I would email [support@neuraldsp.com](mailto:support@neuraldsp.com) so that they can log the issue. I think something may be occurring on the back end and but nothing has been validated as of yet. ---
**Author:** ![Steviek19](https://avatars.discourse-cdn.com/v4/letter/s/df788c/32.png) [@Steviek19](https://unity.neuraldsp.com/u/Steviek19)\ **Post date:** [September 8, 2023, 12:09pm UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869/3 "2023-09-08T12:09:49Z")
Yes I’ve updated to 2.1.1 and I’ve emailed support. We’ve been talking 🙂 ---
**Author:** ![JCW308](https://avatars.discourse-cdn.com/v4/letter/j/53a042/32.png) [@JCW308](https://unity.neuraldsp.com/u/JCW308)\ **Post date:** [September 9, 2023, 3:02pm UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869/4 "2023-09-09T15:02:47Z")
Same problem here. Latest firmware too. This is not good. ---
**Author:** ![xush](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/xush/32/5100_2.png) [@xush](https://unity.neuraldsp.com/u/xush)\ **Post date:** [September 9, 2023, 3:26pm UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869/5 "2023-09-09T15:26:38Z")
some good tips here, and confirmation that Support is working to correct the issue for those that have it: > [@Weird connectivity and login issues](https://unity.neuraldsp.com/t/weird-connectivity-and-login-issues/11865/11): > > On a whim, I wanted to ensure you are trying to connect to 2.4Ghz WiFi as 5Ghz isn’t supported. Yes, my wifi connection is 2.4GHz, and I noticed the QC doesn’t detect my other 5Ghz connection. I have seen the issue with non-standard characters within your SSID resulting in connectivity issues as well. My SSID doesn’t have any special chars. My password does, though, and I’m surprised that this is an issue with the QC. Lastly, you could test by quickly setting up a ‘guest’ 2.4Ghz WiFi ac… ---
**Author:** ![PickinPete](https://avatars.discourse-cdn.com/v4/letter/p/aeb1de/32.png) [@PickinPete](https://unity.neuraldsp.com/u/PickinPete)\ **Post date:** [September 20, 2023, 9:00pm UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869/6 "2023-09-20T21:00:53Z")
I just updated from v2.0 to 2.1.1. It’s been great over-all but now my QC has stopped automatically logging in, as well. It logs in manually without a problem. This is the first bug I’ve experienced with the QC. At least it’s easily worked around. ---
**Author:** ![littlespaceman](https://avatars.discourse-cdn.com/v4/letter/l/ebca7d/32.png) [@littlespaceman](https://unity.neuraldsp.com/u/littlespaceman)\ **Post date:** [September 20, 2023, 10:35pm UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869/7 "2023-09-20T22:35:40Z")
Likewise, mine often logs me out on startup ---
**Author:** ![HonestOpinion](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/honestopinion/32/3398_2.png) [@HonestOpinion](https://unity.neuraldsp.com/u/HonestOpinion)\ **Post date:** [September 20, 2023, 10:48pm UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869/8 "2023-09-20T22:48:01Z")
Think of it as enhanced security 😁 ---
**Author:** ![littlespaceman](https://avatars.discourse-cdn.com/v4/letter/l/ebca7d/32.png) [@littlespaceman](https://unity.neuraldsp.com/u/littlespaceman)\ **Post date:** [September 20, 2023, 11:11pm UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869/9 "2023-09-20T23:11:05Z")
Ha, yep, there was a time many years ago that people refer to as ‘the years BC’; Before Cloud 😁 ---
**Author:** ![PickinPete](https://avatars.discourse-cdn.com/v4/letter/p/aeb1de/32.png) [@PickinPete](https://unity.neuraldsp.com/u/PickinPete)\ **Post date:** [September 21, 2023, 4:15am UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869/10 "2023-09-21T04:15:52Z")
Good one! 😆👍 . ---
**Author:** ![PickinPete](https://avatars.discourse-cdn.com/v4/letter/p/aeb1de/32.png) [@PickinPete](https://unity.neuraldsp.com/u/PickinPete)\ **Post date:** [September 21, 2023, 4:19am UTC](https://unity.neuraldsp.com/t/logged-off-cloud-every-time-i-turn-on-qc/11869/11 "2023-09-21T04:19:40Z")
I contacted Neual support this afternoon. They are aware of the bug and are working on a fix for the next update.