# Disappointed **URL:** \ **Category:** Quad Cortex\ **Tags:** feedback, quad-cortex, support\ **Created:** [October 5, 2024, 12:55am UTC](https://unity.neuraldsp.com/t/disappointed/15671 "2024-10-05T00:55:10Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![SimenRaaen](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@SimenRaaen](https://unity.neuraldsp.com/u/SimenRaaen)\ **Post date:** [October 5, 2024, 12:55am UTC](https://unity.neuraldsp.com/t/disappointed/15671/1 "2024-10-05T00:55:11Z")
the product alone is magic. But when you also have a app to it, which makes it even efficient for the search after the perfect sound… BUT when it crashes and uses years to go back up again… the only thing it does then is destroying the joy… It should be shorted out. I have read others have complaint earlier, but I had to make a statement. ---
**Author:** ![jonnix](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/jonnix/32/4905_2.png) [@jonnix](https://unity.neuraldsp.com/u/jonnix)\ **Post date:** [October 5, 2024, 12:48pm UTC](https://unity.neuraldsp.com/t/disappointed/15671/2 "2024-10-05T12:48:52Z")
USB busses on a lot of consumer PC’s laptops etc can be a bit iffy in my experience. I found using a more ‘reliable’ usb socket, ie one that plugged most directly to the motherboard cleared up the hanging on loading issues related to the app. ---
**Author:** ![tomfs](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/tomfs/32/3645_2.png) [@tomfs](https://unity.neuraldsp.com/u/tomfs)\ **Post date:** [October 5, 2024, 1:06pm UTC](https://unity.neuraldsp.com/t/disappointed/15671/3 "2024-10-05T13:06:12Z")
[![](https://us1.discourse-cdn.com/flex020/uploads/neuraldsp/original/2X/5/515865c03cb55a9bd7a8efd3c235710569b9302c.jpeg "Hercules - DISAPPOINTED! (High Quality)") ](https://www.youtube.com/watch?v=y6EDlD_fWn0) ---
**Author:** ![SimenRaaen](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@SimenRaaen](https://unity.neuraldsp.com/u/SimenRaaen)\ **Post date:** [October 5, 2024, 4:23pm UTC](https://unity.neuraldsp.com/t/disappointed/15671/4 "2024-10-05T16:23:43Z")
Im using a dedicated usb-c port directly onto the mother board. It aint the connection. It QC works as a beauty its only Cortex Control that has a huge problem on Mac. Its software failure not hardware. ---
**Author:** ![xush](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/xush/32/5100_2.png) [@xush](https://unity.neuraldsp.com/u/xush)\ **Post date:** [October 5, 2024, 5:09pm UTC](https://unity.neuraldsp.com/t/disappointed/15671/5 "2024-10-05T17:09:45Z")
have you read thru all the suggested fixes and such? Lots of us are running it just fine on Mac setups. > [@Cortex Control Troubleshooting](https://unity.neuraldsp.com/t/cortex-control-troubleshooting/15218): > > I’m seeing a LOT of reports of issues with Cortex Control, so I’ve compiled as much of the pertinent info from this forum on this thread. Please add any observations or solutions you have found. In some cases, users have reported Support says their issues are due to hardware failure and their units had to be sent in for repair/replacement. Be sure to check w/ Support@NeuralDSP while you’re troubleshooting. cortex crash reasons; non-powered hub/dock multi-monitor setup too much USB traffic … ---
**Author:** ![SimenRaaen](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@SimenRaaen](https://unity.neuraldsp.com/u/SimenRaaen)\ **Post date:** [October 6, 2024, 3:39am UTC](https://unity.neuraldsp.com/t/disappointed/15671/6 "2024-10-06T03:39:59Z")
I just finished setting up the system clean with just cortex control installed. still very unstable. When it’s a clean install of OS and just CC that’s running it can’t be the Mac. In my opinion … I hope they fix it in the next update. ---
**Author:** ![xush](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/xush/32/5100_2.png) [@xush](https://unity.neuraldsp.com/u/xush)\ **Post date:** [October 6, 2024, 5:00pm UTC](https://unity.neuraldsp.com/t/disappointed/15671/7 "2024-10-06T17:00:50Z")
what Mac system are you using? Very recent? Silicon? ---
**Author:** ![SimenRaaen](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@SimenRaaen](https://unity.neuraldsp.com/u/SimenRaaen)\ **Post date:** [October 7, 2024, 12:06am UTC](https://unity.neuraldsp.com/t/disappointed/15671/8 "2024-10-07T00:06:33Z")
I have the M1Pro 2021. ---
**Author:** ![xush](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/xush/32/5100_2.png) [@xush](https://unity.neuraldsp.com/u/xush)\ **Post date:** [October 7, 2024, 2:48pm UTC](https://unity.neuraldsp.com/t/disappointed/15671/9 "2024-10-07T14:48:40Z")
have you contacted [Support@neuraldsp.com](mailto:Support@neuraldsp.com) yet? The more users they hear from, the more likely we’ll see the issue addressed if it is something on the CoCo side of things. ---
**Author:** ![TMA](https://avatars.discourse-cdn.com/v4/letter/t/ed655f/32.png) [@TMA](https://unity.neuraldsp.com/u/TMA)\ **Post date:** [October 7, 2024, 5:53pm UTC](https://unity.neuraldsp.com/t/disappointed/15671/10 "2024-10-07T17:53:37Z")
I have an M1 Max on Ventura 13.7. with no problems, make sure you have the latest updates. I am even running on a USB dongle, as M1 has no USB port. ---
**Author:** ![EffectsLoopPodcast](https://avatars.discourse-cdn.com/v4/letter/e/2acd7d/32.png) [@EffectsLoopPodcast](https://unity.neuraldsp.com/u/EffectsLoopPodcast)\ **Post date:** [October 10, 2024, 7:57pm UTC](https://unity.neuraldsp.com/t/disappointed/15671/11 "2024-10-10T19:57:51Z")
I know this may sound dismissive, but you may have a damaged USB cable, and may want to try a different one ---
**Author:** ![Meatloaf965](https://avatars.discourse-cdn.com/v4/letter/m/d6d6ee/32.png) [@Meatloaf965](https://unity.neuraldsp.com/u/Meatloaf965)\ **Post date:** [October 11, 2024, 8:29am UTC](https://unity.neuraldsp.com/t/disappointed/15671/12 "2024-10-11T08:29:57Z")
I have a 2012 iMac 27" with High Sierra, SSD , 8gb RAM It works fine all the time, also have Morgan plugin I play wit backing tracks…I could use It LIVE … ---
**Author:** ![siena959](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/siena959/32/7070_2.png) [@siena959](https://unity.neuraldsp.com/u/siena959)\ **Post date:** [October 11, 2024, 3:52pm UTC](https://unity.neuraldsp.com/t/disappointed/15671/13 "2024-10-11T15:52:01Z")
I’m using Mac OS Sequoia 15.0.1 on a M3 Macbook Pro and an Intel i7 MacBook Air with no problems at all ---
**Author:** ![SimenRaaen](https://avatars.discourse-cdn.com/v4/letter/s/dbc845/32.png) [@SimenRaaen](https://unity.neuraldsp.com/u/SimenRaaen)\ **Post date:** [October 11, 2024, 5:22pm UTC](https://unity.neuraldsp.com/t/disappointed/15671/14 "2024-10-11T17:22:30Z")
Good point. But have tried many options, cables and what not… Sometimes this there are a lot of thoughts around here. Many fans of Neural, I’m a fan to. And been in direct contact with them too… They have I mail, addressed their self that the issue is real. And will be addressed. Right now Im using a USB-A to USB-C. And found out that it’s sometimes useful to go to the security options and reduce the security of the Mac. And Allow user management of kernel extensions from identified developers. It works ok now. No problems with the QC unit itself at all, neve had. CC opend more often, sometimes it crashes in the load. And the backup section of the QC can be alittle glitchy… Maybe Im on to something, maybe Im not. This and a software/hardware update will make it perfect in the near future? All I want is it to work perfect. Because I love Neural QC, and play hours and hours without haveing technical issues interrupt the inspiration and flow. 😀 ---
**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\ **Post date:** [August 25, 2025, 2:21pm UTC](https://unity.neuraldsp.com/t/disappointed/15671/15 "2025-08-25T14:21:50Z")