# Cortex control - stucked on "loading presets"

**URL:** <https://unity.neuraldsp.com/t/cortex-control-stucked-on-loading-presets/12614>\
**Category:** Support\
**Tags:** support\
**Created:** [November 24, 2023, 1:51pm UTC](https://unity.neuraldsp.com/t/cortex-control-stucked-on-loading-presets/12614 "2023-11-24T13:51:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![marrusso83](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@marrusso83](https://unity.neuraldsp.com/u/marrusso83)\
**Post date:** [November 24, 2023, 1:51pm UTC](https://unity.neuraldsp.com/t/cortex-control-stucked-on-loading-presets/12614/1 "2023-11-24T13:51:15Z")

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Hi all here, my cortex control remains stucked on “loading presets” on my Mac and i can’t use the software.

Any tips to solve it?

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**Author:** ![MayPRS](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/mayprs/32/5344_2.png) [@MayPRS](https://unity.neuraldsp.com/u/MayPRS)\
**Post date:** [November 24, 2023, 2:45pm UTC](https://unity.neuraldsp.com/t/cortex-control-stucked-on-loading-presets/12614/2 "2023-11-24T14:45:13Z")

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Hi, stupid question but I will ask it anyway… is Quad Cortex connected to USB of your Mac? And if so… is it properly connected (check cables, etc)? Because Cortex Control does not work without QC connected.

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**Author:** ![marrusso83](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@marrusso83](https://unity.neuraldsp.com/u/marrusso83)\
**Post date:** [November 24, 2023, 3:07pm UTC](https://unity.neuraldsp.com/t/cortex-control-stucked-on-loading-presets/12614/3 "2023-11-24T15:07:47Z")

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i solved updating the firmware.

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**Author:** ![AndrewC](https://avatars.discourse-cdn.com/v4/letter/a/e95f7d/32.png) [@AndrewC](https://unity.neuraldsp.com/u/AndrewC)\
**Post date:** [March 25, 2024, 8:03pm UTC](https://unity.neuraldsp.com/t/cortex-control-stucked-on-loading-presets/12614/4 "2024-03-25T20:03:29Z")

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I am having the same issue - CQC is on latest version 2.3.1 and Cortex Control I downloaded again (because there is no update button) and it is version 1.01

EDIT - I was plugged in through a USB Hub - so it registered it was there but could not interact with it

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**Author:** ![jndsp](https://avatars.discourse-cdn.com/v4/letter/j/a183cd/32.png) [@jndsp](https://unity.neuraldsp.com/u/jndsp)\
**Post date:** [March 28, 2024, 2:28pm UTC](https://unity.neuraldsp.com/t/cortex-control-stucked-on-loading-presets/12614/5 "2024-03-28T14:28:26Z")

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