# Cortex Control Keeps Downloading all Chosen Presets - everytime I login

**URL:** <https://unity.neuraldsp.com/t/cortex-control-keeps-downloading-all-chosen-presets-everytime-i-login/12569>\
**Category:** Quad Cortex\
**Created:** [November 19, 2023, 5:38pm UTC](https://unity.neuraldsp.com/t/cortex-control-keeps-downloading-all-chosen-presets-everytime-i-login/12569 "2023-11-19T17:38:03Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![maorgr](https://avatars.discourse-cdn.com/v4/letter/m/d2c977/32.png) [@maorgr](https://unity.neuraldsp.com/u/maorgr)\
**Post date:** [November 19, 2023, 5:38pm UTC](https://unity.neuraldsp.com/t/cortex-control-keeps-downloading-all-chosen-presets-everytime-i-login/12569/1 "2023-11-19T17:38:04Z")

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Hello,

1. if i login to that application, reboot my machihe and open the application (PC) back, it does not rememeber me, which is fine… I unlink my user and relogin, but then the software download ALL of the presets I ever downloaded…

2. I’m using chrome to access the cortex cloud, and 100% of the time it shows presets that I had downloaded already, as not downloaded.  
is it a known thing ? what am I suppose to do ?

is it something that I’ve misconfigured or did wrong ?

your assistance will be greatly appreciated.

Thank you.

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**Author:** ![HonestOpinion](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/honestopinion/32/3398_2.png) [@HonestOpinion](https://unity.neuraldsp.com/u/HonestOpinion)\
**Post date:** [November 19, 2023, 9:39pm UTC](https://unity.neuraldsp.com/t/cortex-control-keeps-downloading-all-chosen-presets-everytime-i-login/12569/2 "2023-11-19T21:39:17Z")

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I would contact Neural support. Sounds like a possible issue with your login.

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<div class="post-metadata">

**Author:** ![maorgr](https://avatars.discourse-cdn.com/v4/letter/m/d2c977/32.png) [@maorgr](https://unity.neuraldsp.com/u/maorgr)\
**Post date:** [November 19, 2023, 10:31pm UTC](https://unity.neuraldsp.com/t/cortex-control-keeps-downloading-all-chosen-presets-everytime-i-login/12569/3 "2023-11-19T22:31:21Z")

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yes I have been my momgetting a lot of errors while opening and login on to the website.  
those “ooops something has gone wrong…”.  
I disabled the adblockers, though.