# Cloud Cortex app not working on my S24 Ultra

**URL:** <https://unity.neuraldsp.com/t/cloud-cortex-app-not-working-on-my-s24-ultra/19001>\
**Category:** Support\
**Tags:** support\
**Created:** [July 26, 2025, 7:00am UTC](https://unity.neuraldsp.com/t/cloud-cortex-app-not-working-on-my-s24-ultra/19001 "2025-07-26T07:00:27Z")\
**Posts on this page:** 1\
**Showing post:** 4

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**Author:** ![pacharanero](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/pacharanero/32/8708_2.png) [@pacharanero](https://unity.neuraldsp.com/u/pacharanero)\
**Post date:** [July 27, 2025, 9:29am UTC](https://unity.neuraldsp.com/t/cloud-cortex-app-not-working-on-my-s24-ultra/19001/4 "2025-07-27T09:29:07Z")

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I had the same problem (OnePlus 10 Pro and OnePlus 13, both Android), the app hangs on the logo splash screen.

It was fixed by following the instructions (clear the app data) from this post [App not working - #6 by DarthHollis](https://unity.neuraldsp.com/t/app-not-working/18984/6)

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