# Can not launch plugins?

**URL:** <https://unity.neuraldsp.com/t/can-not-launch-plugins/17117>\
**Category:** Plugins\
**Tags:** support\
**Created:** [February 1, 2025, 2:25am UTC](https://unity.neuraldsp.com/t/can-not-launch-plugins/17117 "2025-02-01T02:25:42Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![roudan](https://avatars.discourse-cdn.com/v4/letter/r/51bf81/32.png) [@roudan](https://unity.neuraldsp.com/u/roudan)\
**Post date:** [February 1, 2025, 2:25am UTC](https://unity.neuraldsp.com/t/can-not-launch-plugins/17117/1 "2025-02-01T02:25:42Z")

</div>

Hi I tried install both Tone king and Cory Wong. But I cannot launch the plugins. After double clicking on the icon, it is shown as a minimal icon in the taskbar. I cannot see the menus. How to solve it? I did install ilock. And my CPU is Intel i7. Thanks Regards

---

<div class="post-metadata">

**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\
**Post date:** [February 1, 2025, 6:30pm UTC](https://unity.neuraldsp.com/t/can-not-launch-plugins/17117/2 "2025-02-01T18:30:03Z")

</div>

Did you log into iLok and activate your plug-in?

---

<div class="post-metadata">

**Author:** ![roudan](https://avatars.discourse-cdn.com/v4/letter/r/51bf81/32.png) [@roudan](https://unity.neuraldsp.com/u/roudan)\
**Post date:** [February 1, 2025, 7:09pm UTC](https://unity.neuraldsp.com/t/can-not-launch-plugins/17117/3 "2025-02-01T19:09:58Z")

</div>

Yes I did log in to ilock. I can load it to ableton 10 lite and open it. But just no sound and I am not sure what is wrong since I am very new to ableton. I just line to use standalone version. Thanks for your help.

---

<div class="post-metadata">

**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\
**Post date:** [February 2, 2025, 5:46pm UTC](https://unity.neuraldsp.com/t/can-not-launch-plugins/17117/4 "2025-02-02T17:46:01Z")

</div>

I don’t know Ableton but maybe you can throw a screen shot up of your Ableton audio settings and hopefully someone can assist you. Otherwise, email [support@neuraldsp.com](mailto:support@neuraldsp.com) and they should be able to assist.

---

<div class="post-metadata">

**Author:** ![roudan](https://avatars.discourse-cdn.com/v4/letter/r/51bf81/32.png) [@roudan](https://unity.neuraldsp.com/u/roudan)\
**Post date:** [February 3, 2025, 11:29am UTC](https://unity.neuraldsp.com/t/can-not-launch-plugins/17117/5 "2025-02-03T11:29:23Z")

</div>

Yes I did email to support. But they don’t follow-up after I sent them my CPU information by request. It is quite frustrating. Thx

---

<div class="post-metadata">

**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\
**Post date:** [February 3, 2025, 4:50pm UTC](https://unity.neuraldsp.com/t/can-not-launch-plugins/17117/6 "2025-02-03T16:50:32Z")

</div>

It might take a day or two to get back and they usually won’t respond over the weekend.

---

<div class="post-metadata">

**Author:** ![Wolf1](https://avatars.discourse-cdn.com/v4/letter/w/8e8cbc/32.png) [@Wolf1](https://unity.neuraldsp.com/u/Wolf1)\
**Post date:** [February 3, 2025, 6:38pm UTC](https://unity.neuraldsp.com/t/can-not-launch-plugins/17117/7 "2025-02-03T18:38:55Z")

</div>

Hello moderator. I can no longer open my plini x on the mac. And in cortex control I can’t see any Plini presets. Only a default. What am I doing wrong?