# Brand New QC: Login / Update Issues **URL:** \ **Category:** Bug Reports\ **Tags:** quad-cortex\ **Created:** [September 25, 2023, 4:12am UTC](https://unity.neuraldsp.com/t/brand-new-qc-login-update-issues/12001 "2023-09-25T04:12:19Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![dreamverseph](https://avatars.discourse-cdn.com/v4/letter/d/82dd89/32.png) [@dreamverseph](https://unity.neuraldsp.com/u/dreamverseph)\ **Post date:** [September 25, 2023, 4:12am UTC](https://unity.neuraldsp.com/t/brand-new-qc-login-update-issues/12001/1 "2023-09-25T04:12:19Z")
**CorOS Version:** 2.0.1 **Describe your issue:** Im connected to internet, says there is connection but when i log in or update it fails to connect to the server. I cannot use my quad properly as I need the updates and will need them in the future. **Steps to reproduce your issue:** 1. Factory Reset 2. Settings Reset 3. Connect to Wifi -60db 4. Login FAILS 5. UPDATE FAILS **I expected this to happen:** It should work as this is a vital feature of the QC **I have tried the following things:** - FACTORY RESET - SETTINGS RESET ---
**Author:** ![kinleyd](https://avatars.discourse-cdn.com/v4/letter/k/43a26b/32.png) [@kinleyd](https://unity.neuraldsp.com/u/kinleyd)\ **Post date:** [September 25, 2023, 4:58am UTC](https://unity.neuraldsp.com/t/brand-new-qc-login-update-issues/12001/2 "2023-09-25T04:58:08Z")
If you are connecting over a wifi router, try a hotspot on your mobile phone instead. See this [thread](https://unity.neuraldsp.com/t/weird-connectivity-and-login-issues/11865) for more. NDSP is working on a solution but isn’t there yet. ---
**Author:** ![dreamverseph](https://avatars.discourse-cdn.com/v4/letter/d/82dd89/32.png) [@dreamverseph](https://unity.neuraldsp.com/u/dreamverseph)\ **Post date:** [September 25, 2023, 5:13am UTC](https://unity.neuraldsp.com/t/brand-new-qc-login-update-issues/12001/3 "2023-09-25T05:13:36Z")
I have tried various troubleshooting aside from the reply of the support which is to reset / factory reset I tried 3 wifi locations and 1 hotspot of the same network provider. Today I will try a different network provider from my friend to see if it will work there. Weird thing is it connects to wifi and says its connected but doesnt connect to the servers. I think this must be some server issue i hope can be fixed remotely as shipping this back to neural is a pain to do here in ph ---
**Author:** ![kinleyd](https://avatars.discourse-cdn.com/v4/letter/k/43a26b/32.png) [@kinleyd](https://unity.neuraldsp.com/u/kinleyd)\ **Post date:** [September 25, 2023, 6:49am UTC](https://unity.neuraldsp.com/t/brand-new-qc-login-update-issues/12001/4 "2023-09-25T06:49:13Z")
The odds are good over a hotspot on your phone. You should be able to link to Cloud Cortex over that, and if you are lucky, also do backups and updates. I wasn’t so lucky - I could only link to Cloud Cortex and do backups via the mobile hotspot. However, once I had it linked, I could do updates after reverting to my wifi router connection (over which I could not link to Cloud Cortex). Yes, it is weird. ---
**Author:** ![NigelGBR](https://avatars.discourse-cdn.com/v4/letter/n/0ea827/32.png) [@NigelGBR](https://unity.neuraldsp.com/u/NigelGBR)\ **Post date:** [September 25, 2023, 7:24am UTC](https://unity.neuraldsp.com/t/brand-new-qc-login-update-issues/12001/5 "2023-09-25T07:24:23Z")
I don’t generally have problems connecting, but I did struggle with finalising one update. My solution was to unplug everything from the QC, and temporarily move it to a location within inches of the Wi-fi router. I only plugged in the power, and dealt with the updates in a position where the wi-fi signal was pretty much guaranteed to at its strongest. ---
**Author:** ![dreamverseph](https://avatars.discourse-cdn.com/v4/letter/d/82dd89/32.png) [@dreamverseph](https://unity.neuraldsp.com/u/dreamverseph)\ **Post date:** [September 29, 2023, 1:04pm UTC](https://unity.neuraldsp.com/t/brand-new-qc-login-update-issues/12001/6 "2023-09-29T13:04:40Z")
Update: My unit is now on its way to finland through ups service… I hope all goes well. UPS reviews here in our country is so bad I just hope my qc is safe Neural DSP doesnt want to use other carriers which worries me so much ---
**Author:** ![kinleyd](https://avatars.discourse-cdn.com/v4/letter/k/43a26b/32.png) [@kinleyd](https://unity.neuraldsp.com/u/kinleyd)\ **Post date:** [September 30, 2023, 9:47am UTC](https://unity.neuraldsp.com/t/brand-new-qc-login-update-issues/12001/7 "2023-09-30T09:47:29Z")
Oh, sorry to hear this. So logging in via a mobile hotspot didn’t work for you. Good luck with the repair process - sending some karma your way! ---
**Author:** ![MP\_Mod](https://avatars.discourse-cdn.com/v4/letter/m/ccd318/32.png) [@MP\_Mod](https://unity.neuraldsp.com/u/MP_Mod)\ **Post date:** [April 15, 2024, 7:59pm UTC](https://unity.neuraldsp.com/t/brand-new-qc-login-update-issues/12001/9 "2024-04-15T19:59:14Z")