# Archetype Petrucci issue

**URL:** <https://unity.neuraldsp.com/t/archetype-petrucci-issue/6344>\
**Category:** Support\
**Created:** [December 29, 2021, 6:40pm UTC](https://unity.neuraldsp.com/t/archetype-petrucci-issue/6344 "2021-12-29T18:40:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![anthonygt](https://avatars.discourse-cdn.com/v4/letter/a/e8c25b/32.png) [@anthonygt](https://unity.neuraldsp.com/u/anthonygt)\
**Post date:** [December 29, 2021, 6:40pm UTC](https://unity.neuraldsp.com/t/archetype-petrucci-issue/6344/1 "2021-12-29T18:40:54Z")

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Have downloaded the Petrucci Plugin but and followed all the steps, it fails to start. Deactivated and activated again, reinstalled iLok, uninstalled and reinstalled the plugin and nothing. Now, once i click “Try” i get the message that i the trial period has attempted to start too many times.

Have already emailed [support@neuraldsp.com](mailto:support@neuraldsp.com) and waiting for their reply.

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**Author:** ![M\_NDSP](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/m_ndsp/32/2281_2.png) [@M\_NDSP](https://unity.neuraldsp.com/u/M_NDSP)\
**Post date:** [December 29, 2021, 6:52pm UTC](https://unity.neuraldsp.com/t/archetype-petrucci-issue/6344/2 "2021-12-29T18:52:55Z")

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@anthonygt - Hey! If you already have emailed support they will get back to you as soon as they can. Please direct message me the email you used to create your ticket so I can look it up. Thanks!

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**Author:** ![adnan\_neuraldsp](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/adnan_neuraldsp/32/1971_2.png) [@adnan\_neuraldsp](https://unity.neuraldsp.com/u/adnan_neuraldsp)\
**Post date:** [December 29, 2021, 8:02pm UTC](https://unity.neuraldsp.com/t/archetype-petrucci-issue/6344/5 "2021-12-29T20:02:28Z")

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Hey there, @anthonygt!

If you get the popup message

" _Attempt to start the trial too many times. Please purchase a license to run the product_ ",

- Please open iLok License Manager app,
- log in with your iLok account,
- right-click on your trial license and select “ **activate** ”.

Thank you! 😉

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**Author:** ![adnan\_neuraldsp](https://sea2.discourse-cdn.com/flex020/user_avatar/unity.neuraldsp.com/adnan_neuraldsp/32/1971_2.png) [@adnan\_neuraldsp](https://unity.neuraldsp.com/u/adnan_neuraldsp)\
**Post date:** [December 29, 2021, 8:02pm UTC](https://unity.neuraldsp.com/t/archetype-petrucci-issue/6344/6 "2021-12-29T20:02:39Z")

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