# Support **URL:** https://unity.neuraldsp.com/c/support/13.md?page=2 [Latest](https://unity.neuraldsp.com/latest.md) · [Categories](https://unity.neuraldsp.com/categories.md) · [Tags](https://unity.neuraldsp.com/tags.md) **Page:** 3 --- ## [Offer to save presets with unsaved changes before just letting you switch presets and lose your changes](https://unity.neuraldsp.com/t/offer-to-save-presets-with-unsaved-changes-before-just-letting-you-switch-presets-and-lose-your-changes/19149)
**Author:** [@devillesparky](https://unity.neuraldsp.com/u/devillesparky)\ **Replies:** 7\ **Last updated:** [August 7, 2025, 6:52pm UTC](https://unity.neuraldsp.com/t/offer-to-save-presets-with-unsaved-changes-before-just-letting-you-switch-presets-and-lose-your-changes/19149 "2025-08-07T18:52:53Z")
Before letting you change presets and losing unsaved changes, a popup should appear, telling you that you have unsaved changes in the preset you’re leaving, and asking if you want to save the changes (answering “yes” wil… --- ## [Не работает индикатор входящего сигнала на входе](https://unity.neuraldsp.com/t/topic/19131)
**Author:** [@Sergey](https://unity.neuraldsp.com/u/Sergey)\ **Replies:** 1\ **Last updated:** [August 5, 2025, 5:39pm UTC](https://unity.neuraldsp.com/t/topic/19131 "2025-08-05T17:39:18Z")
При включении гитары в input1 тюнер CQ работает и отражает входящие ноты для настройки. Но индикатор звука на задней панели не реагирует. Такая же ситуация и на выходе. Соответственно выходного сигнала тоже нет. В чем м… --- ## [Cortex Cloud app not opening](https://unity.neuraldsp.com/t/cortex-cloud-app-not-opening/19122)
**Author:** [@Ardnega](https://unity.neuraldsp.com/u/Ardnega)\ **Replies:** 0\ **Last updated:** [August 5, 2025, 10:09am UTC](https://unity.neuraldsp.com/t/cortex-cloud-app-not-opening/19122 "2025-08-05T10:09:08Z")
My cortex cloud app on Android is stuck on the Neural logo page. I tried reinstall, clear cache already and also restart my phone. No fix. New update: It is working on both phones now. I reinstall and went to app settin… --- ## [Buying used Quad Cortex: Could I use the plugin inside?](https://unity.neuraldsp.com/t/buying-used-quad-cortex-could-i-use-the-plugin-inside/18119)
**Author:** [@messifla](https://unity.neuraldsp.com/u/messifla)\ **Replies:** 4\ **Last updated:** [July 29, 2025, 3:17am UTC](https://unity.neuraldsp.com/t/buying-used-quad-cortex-could-i-use-the-plugin-inside/18119 "2025-07-29T03:17:10Z")
Goodmorning, today I had a pleasure to buy my first quad cortex by another user so used. This user sold me the QC with many presets and captures He buyed before and i have his email account on the machine. My question… --- ## [Cloud Cortex app not working on my S24 Ultra](https://unity.neuraldsp.com/t/cloud-cortex-app-not-working-on-my-s24-ultra/19001)
**Author:** [@AurionX](https://unity.neuraldsp.com/u/AurionX)\ **Replies:** 4\ **Last updated:** [July 27, 2025, 12:01pm UTC](https://unity.neuraldsp.com/t/cloud-cortex-app-not-working-on-my-s24-ultra/19001 "2025-07-27T12:01:45Z")
So I’ve tried restarting, uninstalling, deleting the cache, data, etc., but none of those options has worked for me. Strangelly this only happens on my Samnsung S24 Ultra, which after the latest security update yesterda… --- ## [Inputs started making digital noise, ASIO playback works great](https://unity.neuraldsp.com/t/inputs-started-making-digital-noise-asio-playback-works-great/19003)
**Author:** [@aviramyi](https://unity.neuraldsp.com/u/aviramyi)\ **Replies:** 0\ **Last updated:** [July 26, 2025, 3:19pm UTC](https://unity.neuraldsp.com/t/inputs-started-making-digital-noise-asio-playback-works-great/19003 "2025-07-26T15:19:18Z")
Hi all, I’ll probably reach out to neural soon but wanted to see if anyone here might be able to help. I’m experiencing a digital-sounding distortion from the guitar inputs on my Quad Cortex. This affects both inputs. … --- ## [Not recived architype Henson](https://unity.neuraldsp.com/t/not-recived-architype-henson/18873)
**Author:** [@PiJeon](https://unity.neuraldsp.com/u/PiJeon)\ **Replies:** 1\ **Last updated:** [July 25, 2025, 6:27pm UTC](https://unity.neuraldsp.com/t/not-recived-architype-henson/18873 "2025-07-25T18:27:34Z")
Hello, I bought Architype Tim 4 days ago and I still have not got the activation E mail or any other related things, the money has been taken out of my account and I have the reciepts. On my neural account is says I ha… --- ## [How to connect the Mic using Quad Cortex](https://unity.neuraldsp.com/t/how-to-connect-the-mic-using-quad-cortex/18957)
**Author:** [@marioadrian](https://unity.neuraldsp.com/u/marioadrian)\ **Replies:** 4\ **Last updated:** [July 23, 2025, 5:50pm UTC](https://unity.neuraldsp.com/t/how-to-connect-the-mic-using-quad-cortex/18957 "2025-07-23T17:50:33Z")
I connect my Mic to the Quad Cortex selecting input and output but the Mic doesn’t sound. Any advice ? --- ## [New Mac ...no more pluggins works ? ...really lost](https://unity.neuraldsp.com/t/new-mac-no-more-pluggins-works-really-lost/18818)
**Author:** [@DaViken](https://unity.neuraldsp.com/u/DaViken)\ **Replies:** 3\ **Last updated:** [July 20, 2025, 6:14pm UTC](https://unity.neuraldsp.com/t/new-mac-no-more-pluggins-works-really-lost/18818 "2025-07-20T18:14:09Z")
Hi teams , I ‘m using since 2022 , 4 pluggins with my Mac , connected to my Focusrite 18i8 . Plini , Tim Henson, Cory Wong and MKII impérial. All was good , until my Mac was becoming old and I decided to change it to … --- ## [Gojira Fatso Mono problem](https://unity.neuraldsp.com/t/gojira-fatso-mono-problem/18834)
**Author:** [@Jojo\_Thej](https://unity.neuraldsp.com/u/Jojo_Thej)\ **Replies:** 2\ **Last updated:** [July 9, 2025, 5:32pm UTC](https://unity.neuraldsp.com/t/gojira-fatso-mono-problem/18834 "2025-07-09T17:32:05Z")
I’m trying to use the Whammy pedal feature in Gojira. I recorded a song using the Fatso mixed all the way up and the pedal going as low as it can. My problem is that whenever I try to use an Amp or Cab that isn’t from th… --- ## [Waking up](https://unity.neuraldsp.com/t/waking-up/12778)
**Author:** [@Stinger22](https://unity.neuraldsp.com/u/Stinger22)\ **Replies:** 5\ **Last updated:** [July 5, 2025, 8:33pm UTC](https://unity.neuraldsp.com/t/waking-up/12778 "2025-07-05T20:33:40Z")
I usually put my QC in standby when I am done, I use it sitting on my desktop. When I come later and press the power button to wake it up about half the time it wakes up and then pops up the shutdown down menu and I hav… --- ## [No outputs from any of the port, continuous levels are showing in the I/O settings](https://unity.neuraldsp.com/t/no-outputs-from-any-of-the-port-continuous-levels-are-showing-in-the-i-o-settings/18778)
**Author:** [@abhilash.das7211](https://unity.neuraldsp.com/u/abhilash.das7211)\ **Replies:** 2\ **Last updated:** [July 2, 2025, 1:45pm UTC](https://unity.neuraldsp.com/t/no-outputs-from-any-of-the-port-continuous-levels-are-showing-in-the-i-o-settings/18778 "2025-07-02T13:45:39Z")
None of the outputs and inputs are working in my QC. Even without plugin anything the input and out shows a continuous signal. I tried resetting the hardware but that also didn’t worked. --- ## [Record through QC USB -\> DAW Ableton 11 -\> monitor to KRK connected on focusrite 2i4](https://unity.neuraldsp.com/t/record-through-qc-usb-daw-ableton-11-monitor-to-krk-connected-on-focusrite-2i4/11020)
**Author:** [@soragno](https://unity.neuraldsp.com/u/soragno)\ **Replies:** 9\ **Last updated:** [June 25, 2025, 6:57pm UTC](https://unity.neuraldsp.com/t/record-through-qc-usb-daw-ableton-11-monitor-to-krk-connected-on-focusrite-2i4/11020 "2025-06-25T18:57:07Z")
Hi guys :slight\_smile: First post here! I need your advice/help on my setup for recording my guitar through the QC. Recently bought the quadcortex and am thrilled with it !! I figured that recording via USB is the best… --- ## [Bought plugin, but no license in iLok...neural not responding to mails](https://unity.neuraldsp.com/t/bought-plugin-but-no-license-in-ilok-neural-not-responding-to-mails/18566)
**Author:** [@Thehardreset](https://unity.neuraldsp.com/u/Thehardreset)\ **Replies:** 12\ **Last updated:** [June 11, 2025, 8:12pm UTC](https://unity.neuraldsp.com/t/bought-plugin-but-no-license-in-ilok-neural-not-responding-to-mails/18566 "2025-06-11T20:12:27Z")
Hi! I’ve bought the Soldano plugin BEFORE linking the iLok account. Bought it, then linked it, and i don’t have the license… Tried everything. Linking another account, unlinking etc… I’ve sent an email to neural support … --- ## [MIDI Thru Not Working?](https://unity.neuraldsp.com/t/midi-thru-not-working/18596)
**Author:** [@frizala](https://unity.neuraldsp.com/u/frizala)\ **Replies:** 0\ **Last updated:** [June 11, 2025, 5:04pm UTC](https://unity.neuraldsp.com/t/midi-thru-not-working/18596 "2025-06-11T17:04:20Z")
Hi there, I’m honestly not sure whether I’m configuring the QC wrong or if this is a genuine issue. I have my QC hooked up to my computer, where I use Logic Pro X, via USB. I also have it hooked up via MIDI Out to my Bo… --- ## [Plugins won't unlock on QC](https://unity.neuraldsp.com/t/plugins-wont-unlock-on-qc/18516)
**Author:** [@SattMingleton](https://unity.neuraldsp.com/u/SattMingleton)\ **Replies:** 1\ **Last updated:** [June 3, 2025, 1:29pm UTC](https://unity.neuraldsp.com/t/plugins-wont-unlock-on-qc/18516 "2025-06-03T13:29:18Z")
I just got a QC, and I’m having trouble getting plugins to unlock on my device. These are the steps I’ve taken: Downloaded the trial of the Gojira X plugin Created an iLok account Downloaded iLok license manager Link… --- ## [Plugin into FRFR cab issue](https://unity.neuraldsp.com/t/plugin-into-frfr-cab-issue/18483)
**Author:** [@Inflamesjames](https://unity.neuraldsp.com/u/Inflamesjames)\ **Replies:** 0\ **Last updated:** [May 31, 2025, 11:07am UTC](https://unity.neuraldsp.com/t/plugin-into-frfr-cab-issue/18483 "2025-05-31T11:07:10Z")
Apologies if this has been ‘solved’ previously somewhere else but this is driving me up the wall. I cannot get any sound from ANY plugin (Neural or otherwise) out of my FRFR cab. Set up is pretty simple - guitar in Behr… --- ## [Cloud Fail on QC](https://unity.neuraldsp.com/t/cloud-fail-on-qc/18424)
**Author:** [@Alan](https://unity.neuraldsp.com/u/Alan)\ **Replies:** 1\ **Last updated:** [May 25, 2025, 10:15pm UTC](https://unity.neuraldsp.com/t/cloud-fail-on-qc/18424 "2025-05-25T22:15:02Z")
Hi , When I connect my Cortex Control to my QC and access the cloud to download something, the unit disconnects and I get a message on the QC saying “Operation timed out.” I tried turning off the wireless connection, bu… --- ## [Archetype: Tim Henson X VST/VST3 not outputting](https://unity.neuraldsp.com/t/archetype-tim-henson-x-vst-vst3-not-outputting/18380)
**Author:** [@Colton](https://unity.neuraldsp.com/u/Colton)\ **Replies:** 0\ **Last updated:** [May 20, 2025, 10:54pm UTC](https://unity.neuraldsp.com/t/archetype-tim-henson-x-vst-vst3-not-outputting/18380 "2025-05-20T22:54:56Z")
DAW: Reaper I use the standalone app perfectly fine and have used the plugins in Reaper before, however it’s been a few months since I last used it. But now when I load the Effect onto a track It doesn’t output any sound… --- ## [Weird noise/artefacts](https://unity.neuraldsp.com/t/weird-noise-artefacts/11885)
**Author:** [@Damnrightbob](https://unity.neuraldsp.com/u/Damnrightbob)\ **Replies:** 7\ **Last updated:** [January 14, 2025, 9:26pm UTC](https://unity.neuraldsp.com/t/weird-noise-artefacts/11885 "2025-01-14T21:26:29Z")
I’m really not getting the sound I expected out of the plug-in. Doesn’t sound sonically as I’ve heard from demos (even first impressions demos with no processing) mostly just weird noise and artefacts lingering over the … --- ## [Cortex Control Crashes after 2 amendments using a Tablet](https://unity.neuraldsp.com/t/cortex-control-crashes-after-2-amendments-using-a-tablet/18279)
**Author:** [@Bigkap](https://unity.neuraldsp.com/u/Bigkap)\ **Replies:** 3\ **Last updated:** [May 13, 2025, 8:13am UTC](https://unity.neuraldsp.com/t/cortex-control-crashes-after-2-amendments-using-a-tablet/18279 "2025-05-13T08:13:11Z")
Please note I have also posted this on the Facebook group in case anyone can help. Hi, hope someone can help. For rehearsal and maybe live, I want to use my QC with a HP Tablet Elite 2 i5 with 4 GB of ram running Windo… --- ## [Headphone Sound Issue with Sennheiser HD660s2](https://unity.neuraldsp.com/t/headphone-sound-issue-with-sennheiser-hd660s2/18254)
**Author:** [@Tristian123](https://unity.neuraldsp.com/u/Tristian123)\ **Replies:** 0\ **Last updated:** [May 11, 2025, 3:27am UTC](https://unity.neuraldsp.com/t/headphone-sound-issue-with-sennheiser-hd660s2/18254 "2025-05-11T03:27:16Z")
Hi all, I have had my QC for some years but have not used it really at all until now. I play my strandberg boden 8 through it with Sennheiser HD660s2 headphones and the sound quality is brutal. I hear this kind of hissi… --- ## [High noise floor on Capture, even the Factory Capture](https://unity.neuraldsp.com/t/high-noise-floor-on-capture-even-the-factory-capture/18219)
**Author:** [@sullyss](https://unity.neuraldsp.com/u/sullyss)\ **Replies:** 1\ **Last updated:** [May 8, 2025, 11:17pm UTC](https://unity.neuraldsp.com/t/high-noise-floor-on-capture-even-the-factory-capture/18219 "2025-05-08T23:17:01Z")
Hi all, I experience for years of high noise (or noise floor?) from Neural Capture, either I capture myself/using the factory capture For example, the Factory Capture “Aggi 751 1”, use it with the bass directly, you wou… --- ## [Accidentally overwrote a backup](https://unity.neuraldsp.com/t/accidentally-overwrote-a-backup/18206)
**Author:** [@AlanBell](https://unity.neuraldsp.com/u/AlanBell)\ **Replies:** 0\ **Last updated:** [May 8, 2025, 1:38pm UTC](https://unity.neuraldsp.com/t/accidentally-overwrote-a-backup/18206 "2025-05-08T13:38:36Z")
I have a USB issue with my Quad Cortex which I have emailed support, but in the mean time whilst trying to troubleshoot the issue and hopefully sort the problem I did a backup of my settings via the quad cortex and reset… --- ## [How to delete purchased captures](https://unity.neuraldsp.com/t/how-to-delete-purchased-captures/18198)
**Author:** [@onebaldbloke](https://unity.neuraldsp.com/u/onebaldbloke)\ **Replies:** 3\ **Last updated:** [May 8, 2025, 6:35am UTC](https://unity.neuraldsp.com/t/how-to-delete-purchased-captures/18198 "2025-05-08T06:35:35Z")
I’m a newbie to the QC world, and I guess I’m missing something frightfully obvious, because I’ve been trying for a couple of weeks to delete purchased captures that I’m not using, but can’t work out a way to do this. I… --- ## [MIDI mapping issues in X plugins+Ableton](https://unity.neuraldsp.com/t/midi-mapping-issues-in-x-plugins-ableton/17513)
**Author:** [@thehoon](https://unity.neuraldsp.com/u/thehoon)\ **Replies:** 2\ **Last updated:** [April 6, 2025, 5:41pm UTC](https://unity.neuraldsp.com/t/midi-mapping-issues-in-x-plugins-ableton/17513 "2025-04-06T17:41:40Z")
I’m having big issues with the X version of Archetype Petrucci and Henson. I’m using a Behringer FCB1010 with the UN02 chip. I’ve never been able to map MIDI successfully inside my Archetype plugins (Petrucci and Henso… --- ## [clipping?](https://unity.neuraldsp.com/t/clipping/17753)
**Author:** [@sojoji](https://unity.neuraldsp.com/u/sojoji)\ **Replies:** 3\ **Last updated:** [April 1, 2025, 1:34pm UTC](https://unity.neuraldsp.com/t/clipping/17753 "2025-04-01T13:34:54Z")
So I recently got the QC and I must say it is an amazing unit. I’ve only scratched the surface. However, I noticed something on day 1. The stock clean presets have so much clipping. If I roll back the volume on the amp i… --- ## [Are there any QC experts for hire?](https://unity.neuraldsp.com/t/are-there-any-qc-experts-for-hire/15003)
**Author:** [@DSKcomposer](https://unity.neuraldsp.com/u/DSKcomposer)\ **Replies:** 5\ **Last updated:** [March 27, 2025, 8:53pm UTC](https://unity.neuraldsp.com/t/are-there-any-qc-experts-for-hire/15003 "2025-03-27T20:53:14Z")
I am new to the QC and set it up as my audio interface but, I am beyond stressed about volume issues Where might I find a Quad Cortex expert that can help me figure out why I need to double the volume of my monitors (co… --- ## [QC won't boot, keeps blue lights flashing](https://unity.neuraldsp.com/t/qc-wont-boot-keeps-blue-lights-flashing/9885)
**Author:** [@lcaruso25](https://unity.neuraldsp.com/u/lcaruso25)\ **Replies:** 49\ **Last updated:** [March 26, 2025, 4:26pm UTC](https://unity.neuraldsp.com/t/qc-wont-boot-keeps-blue-lights-flashing/9885 "2025-03-26T16:26:09Z")
My QC just won’t boot, there’s nothing appearing on screen although it has its buttons flashing a blue light. I haven’t had any power or connection issues before this occurs and the last thing I did was synchronise some … --- ## [Fortin Cali Suite plugin differences](https://unity.neuraldsp.com/t/fortin-cali-suite-plugin-differences/17625)
**Author:** [@mbaritone](https://unity.neuraldsp.com/u/mbaritone)\ **Replies:** 0\ **Last updated:** [March 18, 2025, 7:16pm UTC](https://unity.neuraldsp.com/t/fortin-cali-suite-plugin-differences/17625 "2025-03-18T19:16:31Z")
Recently tried, then bought the Fortin Cali Amp suite. I use Gig Performer and wanted to create a basic rackspace that allowed for adjustment of every parameter in the amp suite. Doing so revealed some issues, causing ex… [Previous page](https://unity.neuraldsp.com/c/support/13.md?page=1) [Next page](https://unity.neuraldsp.com/c/support/13.md?page=3)