# Support **URL:** https://unity.neuraldsp.com/c/support/13.md [Latest](https://unity.neuraldsp.com/latest.md) · [Categories](https://unity.neuraldsp.com/categories.md) · [Tags](https://unity.neuraldsp.com/tags.md) --- ## [Important! Read this before you post](https://unity.neuraldsp.com/t/important-read-this-before-you-post/3448)
**Author:** [@Gonzalo](https://unity.neuraldsp.com/u/Gonzalo)\ **Replies:** 0\ **Last updated:** [December 10, 2020, 4:42pm UTC](https://unity.neuraldsp.com/t/important-read-this-before-you-post/3448 "2020-12-10T16:42:39Z")
Take a look at the following articles before creating a new topic: Installation Instructions Common Issues DAW troubleshooting and Rescanning Windows Optimization macOS Optimization If your problem persists, please… --- ## [Quad Cortex Locking](https://unity.neuraldsp.com/t/quad-cortex-locking/22687)
**Author:** [@Bigkap](https://unity.neuraldsp.com/u/Bigkap)\ **Replies:** 2\ **Last updated:** [September 19, 2026, 8:09am UTC](https://unity.neuraldsp.com/t/quad-cortex-locking/22687 "2026-09-19T08:09:43Z")
I have read similar posts but no real solutions I would like to almost totally lock my unit to stop any changes to presets and movement of presets within in the directory’s. I use a laptop when playing and sometimes I … --- ## [Quad cortex error](https://unity.neuraldsp.com/t/quad-cortex-error/23313)
**Author:** [@Kawakenntoku](https://unity.neuraldsp.com/u/Kawakenntoku)\ **Replies:** 2\ **Last updated:** [September 11, 2026, 7:21pm UTC](https://unity.neuraldsp.com/t/quad-cortex-error/23313 "2026-09-11T19:21:07Z")
strong text:warning: Wait! For official support, please visit support.neuraldsp.com or email support@neuraldsp.com. If your issue is trivial, or something that users may be able to help with, feel free to use this forum… --- ## [No output from Quad Cortex ( though meters show it)](https://unity.neuraldsp.com/t/no-output-from-quad-cortex-though-meters-show-it/23291)
**Author:** [@taavihans](https://unity.neuraldsp.com/u/taavihans)\ **Replies:** 5\ **Last updated:** [September 11, 2026, 4:16pm UTC](https://unity.neuraldsp.com/t/no-output-from-quad-cortex-though-meters-show-it/23291 "2026-09-11T16:16:41Z")
It started happening with Cor OS 4.1. First time rebooting fixed it. Next day I didn’t get signal in the studio after multiple reboots. Then got it in the rehearsal room, with a different power supply. It feels like a s… --- ## [Possible Gain Drop Issue on Quad Cortex Mini When High Strings Ring Open](https://unity.neuraldsp.com/t/possible-gain-drop-issue-on-quad-cortex-mini-when-high-strings-ring-open/23255)
**Author:** [@jrcestari](https://unity.neuraldsp.com/u/jrcestari)\ **Replies:** 4\ **Last updated:** [September 10, 2026, 4:28pm UTC](https://unity.neuraldsp.com/t/possible-gain-drop-issue-on-quad-cortex-mini-when-high-strings-ring-open/23255 "2026-09-10T16:28:50Z")
Hi everyone, I think I may have found a possible issue with my Quad Cortex Mini - version 4.1.0 f9381db. When I use a high-gain preset, if I let the three highest strings — G, B and high E — ring open and then play the… --- ## [No Output on ANY Output other than USB Quad Cortex](https://unity.neuraldsp.com/t/no-output-on-any-output-other-than-usb-quad-cortex/18814)
**Author:** [@blakebowling](https://unity.neuraldsp.com/u/blakebowling)\ **Replies:** 8\ **Last updated:** [September 8, 2026, 11:30am UTC](https://unity.neuraldsp.com/t/no-output-on-any-output-other-than-usb-quad-cortex/18814 "2026-09-08T11:30:25Z")
I now only have usb output on the whole device. I can see metering on all outputs but no sound is being output. I’ve factory reset 10 times and I’ve had everything unplugged when I reset it. All settings are correct. I … --- ## [Quad Cortex will not boot](https://unity.neuraldsp.com/t/quad-cortex-will-not-boot/11018)
**Author:** [@Baggio](https://unity.neuraldsp.com/u/Baggio)\ **Replies:** 39\ **Last updated:** [September 6, 2026, 1:58pm UTC](https://unity.neuraldsp.com/t/quad-cortex-will-not-boot/11018 "2026-09-06T13:58:28Z")
I have a quad cortex thatvwill no longer start/boot When powering up, the foot switches flash five times and then nothing. The screen stays blank. Every 15 seconds there will be a very brief flash on the screen like i… --- ## [License Still Not Appearing in iLok](https://unity.neuraldsp.com/t/license-still-not-appearing-in-ilok/22935)
**Author:** [@preyfordeath](https://unity.neuraldsp.com/u/preyfordeath)\ **Replies:** 5\ **Last updated:** [August 13, 2026, 12:48pm UTC](https://unity.neuraldsp.com/t/license-still-not-appearing-in-ilok/22935 "2026-08-13T12:48:41Z")
Hello, I purchased 2 Neural DSP plug ins back in 2020 before Neural migrated to iLok. I used to have an activation code which I understand they no longer provide. I have all my ducks in a row regarding my iLok and Neura… --- ## [Darkglass Ultimate iLok authorization](https://unity.neuraldsp.com/t/darkglass-ultimate-ilok-authorization/22895)
**Author:** [@bjustb](https://unity.neuraldsp.com/u/bjustb)\ **Replies:** 3\ **Last updated:** [August 12, 2026, 10:40am UTC](https://unity.neuraldsp.com/t/darkglass-ultimate-ilok-authorization/22895 "2026-08-12T10:40:10Z")
Hi there - been emailing support@neuraldsp.com and network@neuraldsp.com since June 4th to try and get the plugin past the ‘your evaluation period has expired’ thing. I bought this plugin in 2020, so it could be related… --- ## [Noise issue](https://unity.neuraldsp.com/t/noise-issue/22908)
**Author:** [@jabernathy487](https://unity.neuraldsp.com/u/jabernathy487)\ **Replies:** 1\ **Last updated:** [August 10, 2026, 4:23pm UTC](https://unity.neuraldsp.com/t/noise-issue/22908 "2026-08-10T16:23:22Z")
I am desperate to find a solution and afraid that there is nothing that can be done other than switching to a different system entirely. Very frustrating because I sold my amp and pedalboard that I loved to fund this. S… --- ## [QC broken?](https://unity.neuraldsp.com/t/qc-broken/17804)
**Author:** [@Joe\_Garcia](https://unity.neuraldsp.com/u/Joe_Garcia)\ **Replies:** 26\ **Last updated:** [August 8, 2026, 8:04am UTC](https://unity.neuraldsp.com/t/qc-broken/17804 "2026-08-08T08:04:38Z")
I love my QC, but lately it is driving me insane. Whenever I power it on (after it has been completely powered down) it boots into this super loud noise (see attached video) - the tuner is going bananas… After a while … --- ## [How could I change my account email?](https://unity.neuraldsp.com/t/how-could-i-change-my-account-email/22673)
**Author:** [@CSur](https://unity.neuraldsp.com/u/CSur)\ **Replies:** 1\ **Last updated:** [July 8, 2026, 6:11pm UTC](https://unity.neuraldsp.com/t/how-could-i-change-my-account-email/22673 "2026-07-08T18:11:52Z")
I already sent somes days ago an email to the support mail mentionned here but received no answer, not even a read status or some receipt attesting my email has been received. Could I expect some help here ? It is just… --- ## [White dotted line in the screen](https://unity.neuraldsp.com/t/white-dotted-line-in-the-screen/15862)
**Author:** [@Nkaiser](https://unity.neuraldsp.com/u/Nkaiser)\ **Replies:** 7\ **Last updated:** [July 7, 2026, 10:14am UTC](https://unity.neuraldsp.com/t/white-dotted-line-in-the-screen/15862 "2026-07-07T10:14:30Z")
Hello Just turned my QC after a week, it was safely put away and out of risk. A white dotted line showed up while booting and stayed for ever, already tried factor reset without any help. Is this something usual? Shou… --- ## [No response from support](https://unity.neuraldsp.com/t/no-response-from-support/22616)
**Author:** [@daniellarsen](https://unity.neuraldsp.com/u/daniellarsen)\ **Replies:** 2\ **Last updated:** [July 2, 2026, 9:00pm UTC](https://unity.neuraldsp.com/t/no-response-from-support/22616 "2026-07-02T21:00:43Z")
I wrote support weeks ago without receiving a reply. I found a post on this forum saying writing an email to network@neuraldsp.com might help, but still no reply. My Quad Cortex has stopped working and the warranty expi… --- ## [Cortex Cloud not loading. "Error Something's out of tune"](https://unity.neuraldsp.com/t/cortex-cloud-not-loading-error-somethings-out-of-tune/22578)
**Author:** [@NYdeathgrind](https://unity.neuraldsp.com/u/NYdeathgrind)\ **Replies:** 9\ **Last updated:** [June 29, 2026, 12:19pm UTC](https://unity.neuraldsp.com/t/cortex-cloud-not-loading-error-somethings-out-of-tune/22578 "2026-06-29T12:19:45Z")
anyone having the same issue? --- ## [Bug in CortexCloud](https://unity.neuraldsp.com/t/bug-in-cortexcloud/22589)
**Author:** [@dannepop](https://unity.neuraldsp.com/u/dannepop)\ **Replies:** 2\ **Last updated:** [June 29, 2026, 12:18pm UTC](https://unity.neuraldsp.com/t/bug-in-cortexcloud/22589 "2026-06-29T12:18:01Z")
Bug in CortexCloud. Get´s this error message. Tried different browsers! What´s happening? D --- ## [Choose Looper Metronome Output](https://unity.neuraldsp.com/t/choose-looper-metronome-output/22470)
**Author:** [@SpaceMoths](https://unity.neuraldsp.com/u/SpaceMoths)\ **Replies:** 1\ **Last updated:** [June 17, 2026, 12:53am UTC](https://unity.neuraldsp.com/t/choose-looper-metronome-output/22470 "2026-06-17T00:53:29Z")
I’m using the Quantize feature with a 1 bar count-in on the Looper X block. This is great, but the metronome is output through the same signal chain as everything else and comes out of the same speakers as my guitar sign… --- ## [Acheter presets](https://unity.neuraldsp.com/t/acheter-presets/22450)
**Author:** [@KAIZENN777](https://unity.neuraldsp.com/u/KAIZENN777)\ **Replies:** 0\ **Last updated:** [June 14, 2026, 3:42pm UTC](https://unity.neuraldsp.com/t/acheter-presets/22450 "2026-06-14T15:42:08Z")
Bonjour est il possible d’acheter des presets ? si oui comment…? où..? prix…? merci --- ## [Es posible que el según la marca, "Procesador más poderoso del planeta" tenga estos defectos?](https://unity.neuraldsp.com/t/es-posible-que-el-segun-la-marca-procesador-mas-poderoso-del-planeta-tenga-estos-defectos/22300)
**Author:** [@Chujus84](https://unity.neuraldsp.com/u/Chujus84)\ **Replies:** 0\ **Last updated:** [May 27, 2026, 11:57am UTC](https://unity.neuraldsp.com/t/es-posible-que-el-segun-la-marca-procesador-mas-poderoso-del-planeta-tenga-estos-defectos/22300 "2026-05-27T11:57:19Z")
Hace 3 semanas compré una Neural Quad Cortex ya que lo publicitan como el mejor procesador del planeta y yo venía de un viejo POD HD500x. Hasta ahora me han sorprendido cosas que no tiene este aparato y que sí lo tienen … --- ## [Downloads take too long](https://unity.neuraldsp.com/t/downloads-take-too-long/22281)
**Author:** [@TheX](https://unity.neuraldsp.com/u/TheX)\ **Replies:** 1\ **Last updated:** [May 25, 2026, 8:00am UTC](https://unity.neuraldsp.com/t/downloads-take-too-long/22281 "2026-05-25T08:00:25Z")
I’m a mostly happy QC user, but downloaded patches, etc. take at least 24 hours to show up. I grabbed 3 patches and a couple captures this morning and 14 hours later still nothing in my QC. This is normal in my experienc… --- ## [Old iLok, Old User - Nameless X won't launch anymore](https://unity.neuraldsp.com/t/old-ilok-old-user-nameless-x-wont-launch-anymore/22245)
**Author:** [@EricJamesGuitar](https://unity.neuraldsp.com/u/EricJamesGuitar)\ **Replies:** 1\ **Last updated:** [May 21, 2026, 9:21pm UTC](https://unity.neuraldsp.com/t/old-ilok-old-user-nameless-x-wont-launch-anymore/22245 "2026-05-21T21:21:40Z")
I don’t know what to do now? The quick background. Purchased Nameless way back in 2018 when it was first released. Now I got a Quad Cortex and want to use it on there. The issue is: For some reason I put that license u… --- ## [Neural dsp john mayer plugin not on ilok, only trial. No response to emails either](https://unity.neuraldsp.com/t/neural-dsp-john-mayer-plugin-not-on-ilok-only-trial-no-response-to-emails-either/22172)
**Author:** [@danielcosta09](https://unity.neuraldsp.com/u/danielcosta09)\ **Replies:** 4\ **Last updated:** [May 17, 2026, 4:17pm UTC](https://unity.neuraldsp.com/t/neural-dsp-john-mayer-plugin-not-on-ilok-only-trial-no-response-to-emails-either/22172 "2026-05-17T16:17:03Z")
Hi ive tried emailing neural twice now with still no acknowledgement or response. I tried searching these forums for an answer as to why my plugin i purchased wont show in my ilok even after unlinking and linking. I trie… --- ## [Purchase duplicated](https://unity.neuraldsp.com/t/purchase-duplicated/22103)
**Author:** [@Eramones](https://unity.neuraldsp.com/u/Eramones)\ **Replies:** 2\ **Last updated:** [May 9, 2026, 1:34pm UTC](https://unity.neuraldsp.com/t/purchase-duplicated/22103 "2026-05-09T13:34:23Z")
Hello guys, As you know the birthday sales ended yesterday, and I decided to purchase Parallax X, I did from my iPhone paying from there, the issue is that I don’t know how, but it made two purchase separated, one with … --- ## [Nano cortex no bluetooth](https://unity.neuraldsp.com/t/nano-cortex-no-bluetooth/22031)
**Author:** [@Krazydrumz](https://unity.neuraldsp.com/u/Krazydrumz)\ **Replies:** 1\ **Last updated:** [April 29, 2026, 3:11pm UTC](https://unity.neuraldsp.com/t/nano-cortex-no-bluetooth/22031 "2026-04-29T15:11:34Z")
My nano cortex bluetooth is not detected, I have tried all the procedures, changed the smartphone, uninstalled the cloud cortex, hard reset the unit, all did not produce results, finally I tried to open it, with a little… --- ## [V2Capture fails / produces inaccurate captures with MXR CSP102SL Script Dyna Comp (“issue with recorded audio” error)](https://unity.neuraldsp.com/t/v2capture-fails-produces-inaccurate-captures-with-mxr-csp102sl-script-dyna-comp-issue-with-recorded-audio-error/21766)
**Author:** [@souru](https://unity.neuraldsp.com/u/souru)\ **Replies:** 4\ **Last updated:** [April 1, 2026, 9:37pm UTC](https://unity.neuraldsp.com/t/v2capture-fails-produces-inaccurate-captures-with-mxr-csp102sl-script-dyna-comp-issue-with-recorded-audio-error/21766 "2026-04-01T21:37:31Z")
CorOS Version: 4.0.1 Cortex Control Version: 4.0.0 Unit: Quad Cortex Describe your issue: I’m having a repeatable issue when trying to capture my MXR CSP102SL Script Dyna Comp using V2Capture. I have verified the ro… --- ## [Cortex Cloud app with empty tabs and "somethings unexpected happened" message](https://unity.neuraldsp.com/t/cortex-cloud-app-with-empty-tabs-and-somethings-unexpected-happened-message/21727)
**Author:** [@hageku](https://unity.neuraldsp.com/u/hageku)\ **Replies:** 3\ **Last updated:** [March 26, 2026, 12:46pm UTC](https://unity.neuraldsp.com/t/cortex-cloud-app-with-empty-tabs-and-somethings-unexpected-happened-message/21727 "2026-03-26T12:46:31Z")
Hi, I cannot use my cortex cloud app on my iphone in connection with my nanocortex (iPhone 17 with latest iOS and all apps are up-to-date). When starting up the app I get blank pages of the home tab, the library tab, the… --- ## [Solo boosting](https://unity.neuraldsp.com/t/solo-boosting/19145)
**Author:** [@MPete](https://unity.neuraldsp.com/u/MPete)\ **Replies:** 3\ **Last updated:** [March 23, 2026, 2:21pm UTC](https://unity.neuraldsp.com/t/solo-boosting/19145 "2026-03-23T14:21:16Z")
What is the easiest way to boost solo volume at a gig with QC footswitches? --- ## [Same old iLok problems](https://unity.neuraldsp.com/t/same-old-ilok-problems/21634)
**Author:** [@Grizzmeister](https://unity.neuraldsp.com/u/Grizzmeister)\ **Replies:** 3\ **Last updated:** [March 17, 2026, 12:55pm UTC](https://unity.neuraldsp.com/t/same-old-ilok-problems/21634 "2026-03-17T12:55:11Z")
I really wish they’d abandon having to use iLok, because I’ve had some inexplicable problem with it every time I try to use a new licence. Purchased the Morgan suite, got the email that the licence was delivered (to the… --- ## [Consistent Crashes on a preset, only using 55% CPU/DSP, thoughts?](https://unity.neuraldsp.com/t/consistent-crashes-on-a-preset-only-using-55-cpu-dsp-thoughts/21505)
**Author:** [@khall187](https://unity.neuraldsp.com/u/khall187)\ **Replies:** 14\ **Last updated:** [March 6, 2026, 7:22pm UTC](https://unity.neuraldsp.com/t/consistent-crashes-on-a-preset-only-using-55-cpu-dsp-thoughts/21505 "2026-03-06T19:22:50Z")
FINAL UPDATE: I rebuilt the preset and moved my Vocal chain to row 2 (instead of row 4) and it’s holding steady!! So Guitar is Row 1 → Row 3, and vocal chain is Row 2 only. Tried emailing support but haven’t received a… --- ## [How long do support normally take to respond?](https://unity.neuraldsp.com/t/how-long-do-support-normally-take-to-respond/20579)
**Author:** [@KyleKing](https://unity.neuraldsp.com/u/KyleKing)\ **Replies:** 4\ **Last updated:** [March 3, 2026, 11:42pm UTC](https://unity.neuraldsp.com/t/how-long-do-support-normally-take-to-respond/20579 "2026-03-03T23:42:17Z")
Sorry to post here, I appreciate it’s the holidays and people may be off etc. I try to always go through official channels for support, but I submitted a ticket to support via email on the 16th December as I’m having a … [Next page](https://unity.neuraldsp.com/c/support/13.md?page=1)