Support Team


Topic Replies Activity
Optimizing your macOS System for Music Production

Adjust your Energy Saving settings: Go to the Apple menu > System preferences > Energy saver. You will find several options that might affect the performance of your system: At “Turn display off after”, move the slide…

3 March 26, 2020
Optimizing your PC for Music Production

1) Adjust your energy plan to “High performance”: Windows 7: Start > Control Panel > System and Security > Power Options >select “High Performance”. Windows 8/10: Start > Type “Control panel” and click it > Hardware and…

3 December 18, 2019
Debugging Guide - Common Issues

• Latency, stuttering, and crackling noises (Standalone & Plugin) ISSUE: “ The output signal is popping and has a lot of latency ”. Within standalone, please go to AUDIO SETUP at the top left corner of the plugin. …

3 December 18, 2019
Debugging Guide - DAW Issues

PRO TOOLS (9, 10, 11, 12 & 2018+) ISSUE: After setup and activation process, the plugin doesn’t appear in my DAW. Please, rescan your plugins in Pro Tools by deleting its preferences. OSX - Pro Tools (11, 12, 2018+) …

3 December 18, 2019
Debugging Guide - Operating System Issues

• Standalone without input signal ( OSX Mojave ) ISSUE: “ I cannot use the standalone app because my signal doesn’t get into the software for some reason. It recognizes my interface, and the TEST button also sends out…

3 December 18, 2019
Debugging Guide - iLok Issues

In this guide, you can find the steps to solve the most frequent issues with iLok, OS, DAW, and others. • iLOK VIDEO TUTORIALS Setup and Activation : https://youtu.be/xVSRLg6NOY0 Trial to Full License : https://yout…

3 December 18, 2019
About the Support Team category 1 December 18, 2019
Nolly plugins have to be reset in saved Logic Pro Session before audio plays 6 March 29, 2020
Help needed urgently, all plug-ins do not run efficiently 6 March 25, 2020
Sound Quality Differences in standalone vs. DAW 3 March 24, 2020
Lots of popping and cracking using plugin 2 March 24, 2020
Feedback and audio issue 3 March 24, 2020
Plini update 2.0: Sample latency/CPU usage 20 March 20, 2020
Nolly Trial not loading in Garageband 6 March 20, 2020
Android phone as host 1 March 18, 2020
How many pc's can you install on 2 March 16, 2020
Cant activate trial! no activation code! 4 March 14, 2020
Plugins in Main Stage? 3 March 10, 2020
Plini Settings Disappeared after update 11 March 9, 2020
Basically all Neural plugins cripple my DAW 3 March 4, 2020
Reaper is not showing the entire UI 9 February 25, 2020
Audio issue with other programs 6 February 18, 2020
Omega Ampworks Granophrye 4 February 16, 2020
Archetype Abasi: Mono issue? 3 February 9, 2020
Order / License issue 2 February 7, 2020
Abasi Plugin Issues 2 February 7, 2020
Issue with Fortin and Apollo X on MAC 2 January 29, 2020
Archetype Plini - not loading in DAW and standalone not launching 4 January 25, 2020
Parallax issue in Cubase 10 2 January 24, 2020
Unable to launch in garageband 10.3.4 and MacOS 10.15.2 3 January 22, 2020