Support Team


Topic Replies Activity
Optimizing your PC for Music Production

1) Adjust your energy plan to “High performance”: Windows 7: Start > Control Panel > System and Security > Power Options >select “High Performance”. Windows 8/10: Start > Type “Control panel” and click it > Hardware and…

3 December 18, 2019
Debugging Guide - Common Issues

• Latency, stuttering, and crackling noises (Standalone & Plugin) ISSUE: “ The output signal is popping and has a lot of latency ”. Within standalone, please go to AUDIO SETUP at the top left corner of the plugin. …

3 December 18, 2019
Debugging Guide - DAW Issues

PRO TOOLS (9, 10, 11, 12 & 2018+) ISSUE: After setup and activation process, the plugin doesn’t appear in my DAW. Please, rescan your plugins in Pro Tools by deleting its preferences. OSX - Pro Tools (11, 12, 2018+) …

3 December 18, 2019
Debugging Guide - Operating System Issues

• Standalone without input signal ( OSX Mojave ) ISSUE: “ I cannot use the standalone app because my signal doesn’t get into the software for some reason. It recognizes my interface, and the TEST button also sends out…

3 December 18, 2019
Debugging Guide - iLok Issues

In this guide, you can find the steps to solve the most frequent issues with iLok, OS, DAW, and others. • iLOK VIDEO TUTORIALS Setup and Activation : https://youtu.be/xVSRLg6NOY0 Trial to Full License : https://yout…

3 December 18, 2019
About the Support Team category 1 December 18, 2019
Archetype Plini - not loading in DAW and standalone not launching 4 January 25, 2020
Parallax issue in Cubase 10 2 January 24, 2020
Unable to launch in garageband 10.3.4 and MacOS 10.15.2 3 January 22, 2020
Trouble connecting Focusrite Solo to monitors - I'm a noob 3 January 19, 2020
PROBLEMS with trial on protools 2019, I lok license 3 January 14, 2020